C.H. Robinson is seeking a Senior Implementation Project Consultant to join our implementation project team. In this key position, you will be responsible for managing the technical integration and system setup for Implementation projects from conception to Go Live & support (sales to operations). You will be responsible for designing, developing, and delivering system solutions for internal and external audiences at all levels, while also serving as the internal SME for system knowledge.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:
Act as the technical liaison between the customer project team (including customer’s Technology function) and the Development Team resources
Document customer requirements and translate to internal systems and operations
Identify system gaps and enhancements needed to meet customer expectations
Convey technical requirements for B2B communication
Act as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solve complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact a range of customer, operational, project or service activities within own team and other related teams
Facilitate project meetings with internal and external project teams
Successfully execute the Process Transformation Methodology, including:
Support documentation of customer expectations based on the signed contractual agreement
Capture the current processes of the customer
Document the results of the Implementation Survey
Lead Future State solution design based on customer requirements
Create process maps outlining integration
Document changes in roles and responsibilities
Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and C.H.Robinson)
Develop a testing plan with the customer and execute to the plan
Develop SOP’s and training materials, as well as conduct training on internal websites, vendor, and carrier portals
Collaborate with the project team
Coordinate with the Project Manager to push meeting notes conducted as part of project execution
Execute the project plan including all deliverable dates and resource requirements
Oversee progress of project team resources, including functional support groups
Contribute toward development of tools, methodologies, and presentations for Implementation
Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups
Successfully transfer knowledge to customer account team as documented throughout project lifecycle
Provide support to customer account team during Go-live
Provide support as necessary to Business Development Team
Ensure compliance to SOC process
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
Bachelor’s Degree from an accredited college/university
A minimum of 4 years of technical project management experience
Prior experience working with customers, vendors, or carriers
Previous experience with TMS software
Ability to work flexible hours (some weekend/late hours may be required)
Ability to travel up to 20% (domestically and/or internationally)
Preferred:
Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability
Proficient in Microsoft Office Suite of programs
Excellent analytical and problem-solving skills
Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels
Has knowledge of best practices and how own area integrates with others
Can explain difficult or sensitive information & work to build consensus
Ability to collaborate effectively with subject matter experts internally and externally at all levels
Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
