As a Senior Implementation Enablement Manager, you'll play a key role in shaping how partners and customers build expertise with Coveo solutions while influencing the future of our global implementation enablement strategy. This is a unique opportunity to combine your technical implementation background with your passion for learning, communication, and program development.
You'll work across teams to create impactful learning experiences that directly contribute to customer and partner success.
As a Senior Implementation Enablement Manager, you will:
- Empower partners and customers by enabling them to learn the necessary technical aspects of Coveo solutions, ensuring clarity and efficiency with Coveo implementations.
- Develop and execute a design-to-cost program strategy to support Coveo’s implementation objectives and goals.
- Design, build, and maintain external implementation enablement programs in collaboration with the Global Enablement team, Professional Services, and Product Enablement teams.
- Lead and coordinate implementation developer onboarding, including training and logistics, ensuring smooth and effective onboarding processes.
- Analyze implementation performance data, learner feedback, and quality trends to continuously improve enablement programs and learning outcomes.
- Collaborate with cross-functional teams, including the Customer Organization, Product Management, and Partner Management, to drive the evolution of partner experience and advocate for the voice of the customer.
Here is what will qualify you for the role:
- 5+ years of experience delivering technical implementations, with significant exposure to customer-facing content and enablement programs within a software-as-a-service (SaaS) environment.
- Exceptional communication skills, both written and verbal, with the ability to engage and educate diverse audiences.
- Demonstrated ability to simplify and explain complex technical concepts in a rapidly evolving technology environment.
- Proven success building strong relationships with internal and external stakeholders while aligning initiatives to business objectives.
What would make you stand out (Nice-to-haves [5 bullet points max])
- 2+ years of experience implementing enterprise software solutions, either as a consulting partner or in-house developer.
- Experience in Instructional Design and Development.
- Strong facilitation skills and experience leading workshops, discussions, and decision-making sessions.
- Experience administering or leveraging learning management systems (LMS) and partner portal platforms.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!
Join the Coveolife!We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Skills Required
- 5+ years delivering technical implementations within a SaaS environment
- Significant exposure to customer-facing content and enablement programs
- Exceptional written and verbal communication skills
- Ability to simplify and explain complex technical concepts
- Proven success building strong relationships with internal and external stakeholders
- 2+ years implementing enterprise software (consulting partner or in-house developer)
- Instructional design and development experience
- Strong facilitation skills and leading workshops or discussions
- Experience administering or leveraging learning management systems (LMS) and partner portal platforms
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Health coverage and wellness programs include 24/7 telemedicine, mental health support, and on‑site fitness amenities where available. External recognitions underscore a holistic approach to employee wellbeing.
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Wellbeing & Lifestyle Benefits — On‑site gyms, group fitness classes, healthy snacks, ergonomic/home‑office support, volunteer days, and donation matching are emphasized. Hybrid work and flexibility further support day‑to‑day wellbeing.
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Parental & Family Support — Maternity and parental leave top‑ups, the option to extend leave, and on‑site daycare in Quebec City support families. Policies are positioned to ease return‑to‑work and provide practical support for caregivers.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
