The Role
The Senior Implementation Consultant configures and implements SaaS solutions, manages customer projects, ensures successful delivery, and drives efficiency in project management.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!
Responsibilities
- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
- Participate in Discovery calls with customers and cross functional team.
- Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
- Serves as architect on moderate to complex projects requiring integration with multiple products.
- Performs complex configuration, troubleshooting of Netomi’s solution(s).
- Ensure Project/Process Documentation on the centralized repository.
- Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
- Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
- Strong on data analytics and providing insights to the customer.
- Focus on driving efficiency in project delivery through initiatives.
- Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.
Requirements
- Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation.
- Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution.
- Articulate and possesses proficiency in client/stakeholder management.
- Strong communication skills both written and verbal.
- Ability to deliver under stressful condition.
- Experience in implementation of SaaS product is a must.
- Understand basics of SQL and relational databases.
- Strong tool experience with JSON, Datadog, Postman, API Integrations.
- Basic or moderate understanding of NLP.
Additional Awesomeness:
- Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.)
- Engineering background
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Top Skills
Api Integrations
Datadog
JSON
Postman
SaaS
SQL
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
