Senior Implementation Consultant

About Anchanto:

We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role (Describe the role): Responsible for implementing and training our new customers in France. Have happily on boarded customers and as many as possible 

 Key Responsibilities: 

• Manage the onboarding, training and implementing Anchanto's Software Products for various customers 
• Be available for every implementation planned with the customers either onsite or remotely 
• Through customer visits, demos, and meetings, gain a deep understanding of customers' needs and processes to submit corresponding change requests to the engineering team 
• Align client expectations with the capabilities of our products 
• Prepare and improve on implementation documents and training materials 
• Work on Software configuration and Data import if required as part of implementation process 
• Handhold customers till they get comfortable with our software 
• Co-ordinate and resolve any tech or integration specific issues that are observed 
• During nursery phase, analyse and respond to issues or queries raised by the customer. 
• Support smooth transition of customer from nursery to run phase 
• Work with the Sales team to ensure a smooth transition from pre-sales to onboarding 
• Maintain product expertise of all the solutions and use it help support and R&D team solve the most challenging issues 

Essential Requirements: 

• Fluent in both English and French
• Experience in SaaS eCommerce technology or supply chain / fulfilment ERP products 
• Experience in logistics, order fulfilment and warehousing domain 
• Must have knowledge of either:  
• Fulfilment, Warehouse solutions (eg. WMS product) 
• or Parcel shipping solutions (TMS, parcel tracking) 
• Preferred but Not Required 
• CMS/Webstore platforms (eg. Prestashop, Shopify, Magento, SalesForce Commerce Cloud), 
• or OMS, Feed Management or ecommerce automation (eg. OneStock, Lengow, Iziflux, SellerMania, Channable, Channel Advisor, Linworks, etc.) 
• or Marketplaces back-office or API gateways (Amazon, CDiscount, Octopia, Mirakl etc.) 
• Ability to use project management tools 

Personal Attributes: 

• Effective presentation, communication and training skills 
• Ability to cultivate valuable relationships within customers 
• Ability to be autonomous while traveling to & facing customers 
• Technical background and ability to build Product Knowledge 
• Ability to display strong self-initiative and support recommendations 
• Comfortable in a fast changing and diverse international environment