Senior Implementation Consultant

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

You will make an impact: 

The Senior Implementation Consultant at eClinical Solutions is responsible for liaising with our clients and internal stakeholders to align our client’s clinical data strategy to tools and functionality within elluminate®.   The Senior Implementation Consultant is a savvy pharmaceutical/biotech/CRO professional with advanced experience in the handling, cleansing or analysis of clinical data.  The Senior Implementation Consultant has excellent organization skills and is a creative solution-oriented individual.  The Senior Implementation Consultant has experience with the delivery of technical products and exhibits prowess with analytic data review tools. 

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. 

Your day to day:  

• Participate in elluminate® implementations by providing business process and product best practices consulting services to support the technical and project management team members 
• Provide efficient and effective implementation services for clients, by ensuring appropriate requirements gathering through sound assessment of the clients’ elluminate® environment and expectations 
• Consult in a post-implementation capacity to measure and drive increase in the ROI customers receive from elluminate® 
• Steer productive elluminate® implementation workshops through a consultative process, administer training sessions, if necessary, and provide high-quality support 
• Align client clinical data review objectives to functionality in elluminate® and deliver gap analysis where applicable 
• Collaborate with technical, engineering, product and project management team members to develop new/enhanced product offerings in alignment with client objectives.  Draft specifications and prototypes as needed 
• Configure elluminate® software to meet the client requirements  
• Support elluminate® training team in preparation of course materials and delivery of courses 
• Assist sales effort to drive new sales by delivering Proof of Concept, Prototypes/Pilots and targeted presentations that fulfill client expectations 
• Collaborate with Marketing to develop client specific case studies and share client success 
• Participate in development of new processes, best practices, and recommend improvements to all procedures to ensure optimal level of client satisfaction 
• Ensure compliance with eClinical Solutions and industry quality standards, guidelines and procedures 
• Other duties as assigned

Take the first step towards your dream career. Here is what we are looking for in this role. 

Qualifications: 

• Bachelor’s degree or higher preferred, analytic discipline a plus and/or equivalent work experience 
• 5+ years of experience Pharmaceutical/Biotechnology/CRO preferred 
• Excellent knowledge of the drug development process and clinical trial execution as they relate to data collection, management, and analytics and reporting 
• Ability to think logically to solve complex problems 
• Excellent verbal and written communication skills, organizational and time management skills 
• Solid understanding of database concepts and ability to use data to optimize reporting, data mapping and programming 
• Solid analytical and technical skills and experience with analytic software applications (i.e., Spotfire, J-Review, Qlik, Tableau)  
• Prior management and delivery of technical projects in a professional services environment is a plus 
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Experience in a software development environment a plus 
• Proficiency with clinical data review and analytics solutions required 

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical is a winner of the 2023 Top Workplaces USA national award! We have also received numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience. See all the details here: https://topworkplaces.com/company/eclinical-solutions/

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.