Your story
- You have proven experience in SaaS implementation, delivery, or Professional Services roles.
- You’ve owned post-sale delivery phases or complex cross-functional handovers.
- You bring strong project or program management skills across multiple teams.
- You’re confident in client-facing settings, leading implementation discussions and kick-offs.
- You’re comfortable bringing structure to ambiguous or evolving environments.
- You’re motivated to build and improve processes — not just execute within them.
- You’re highly organized and known for your consistent follow-through.
- You have the technical fluency to understand DAM or content platform concepts, identify risks and dependencies, and involve the right specialists when needed.
Nice to have
- Experience with DAM, CMS, PIM, or MarTech platforms.
- Experience collaborating closely with Sales and Customer Success teams in a SaaS environment.
- Exposure to integrations such as SSO, APIs, or CMS connections at a coordination level.
- Experience building or scaling implementation or delivery processes.
- Background in digital agencies, consultancies, or platform implementations.
- PMP or similar project management certification.
Responsibilities
- You’ll own the client transition from pre-sales through go-live readiness, ensuring a smooth and confident start.
- You’ll scope implementations in partnership with Sales during pre-sales, setting clear expectations early.
- You’ll act as the single source of truth for all implementation-related commitments, timelines, and status.
- You’ll coordinate cross-functional delivery across our commercial and technical teams.
- You’ll lead client-facing implementation kick-offs, aligning on scope, timelines, and responsibilities.
- You’ll track dependencies, risks, and commitments — and ensure consistent follow-through across teams.
- You’ll define and uphold readiness criteria before onboarding begins.
- You’ll identify process gaps and contribute to building scalable implementation frameworks and best practices.
- You’ll support the evolution of Implementation as a function within Customer Delivery.
We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.
Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
What we offer
- A minimum of 25 days annual leave per year
- Parental, family care, and bereavement leave
- Daily sickness benefits and accident insurance
- Paid educational and wellbeing days off
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Pension fund: contributions paid 60% by us and 40% by you
- Access to exclusive perks and discounts from hundreds of top brands
- Workation: Work from inspiring locations around the world for up to 45 days per year!
- Invite to our summer company meet-up
Important to us
Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.
We’re committed to an inclusive hiring experience. If you need any support or adjustments during the recruitment process, please let your Talent Partner know when scheduling. Any information shared will be treated confidentially.
Next steps
If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.
Top Skills
What We Do
With our best-in-class brand management platform, Frontify is on a mission to create a home where all brands can thrive. We envision a world where all teams and workforces, big and small, are empowered and engaged to be a part of building beloved brands.
Why Work With Us
Our community is spread across the world but we are always brought together by our shared values. At Frontify, we aim to stay united, be authentic, improve ourselves, and thrive together as a team.
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