Senior Implementation Analyst

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for Implementation Analysts to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client. The team is responsible for the implementation of our Compendia and Administrator application to new clients both software and TPA, whilst also maintaining the model processes provided as part of the Compendia application, including legislative changes, ongoing maintenance and new developments.

It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system, but also working closely with the ongoing development, this includes contributing to development plans, reviewing enhancement requests, system rollouts and producing prototypes for new functionality.

This is a great role for you if you already have experience in implementing pensions software or you are a pensions administrator with a good understanding of UK pensions looking for that next step in your career.

Core Duties/Responsibilities

The successful candidates will be responsible for the following:

• Being a SME of multiple aspects of the application
• Obtaining Client and documenting requirements both internal and external
• Analysing, documenting and estimating client requirements
• Configuring and testing the Compendia Touch application
• Enhancing, developing and promoting the Touch Model
• Improving the implementation practices and procedures
• Working closely with the development team to refine and improve the system
• Supporting Project Management by leading a workstreams to oversee Client deliverables

• Work collaboratively with customers throughout the full implementation lifecycle by leading or supporting with Client facing communications
• Support Project Management by tracking work through our Agile development and release lifecycle
• Support with visit customer sites when required, with the possibility of working on site for an extended period.
• Supporting with training needs and deliver training to customers as part of project delivery.
• Provide expertise and present demonstrations to prospective customers and colleagues from other parts of the business
• Support in establishing and maintaining excellent customer relationships and promoting the growth of new business from those customers.
• Ensure AzureDev boards are upto date inc updating PM/ leads with progress updates

• Work with an understanding of ongoing projects and the wider strategy for EQ Retirement Solutions
• Attending 3 out of the 4 quarterly team meet ups

Skills, Capabilities and Attributes

The role would be suited to someone with the following skills:

• Technical ability in scripting and data manipulation
• Software implementation, preferably in the pension or financial sectors
• Experience of process-driven software configuration at UI and database level
• Excellent, and audience-appropriate, verbal and written communication and presentation skills
• Customer-focus and confidence working in new environments
• Analytical problem-solving and attention to detail
• Self-motivation and independent approach to work
• Collaborative work ethic within internal and customer teams

Working knowledge of one or more of:

• PL/SQL, HTML, Javascript, CSS
• Data migration and data manipulation tools
• Development practices and Agile methodology
• Application architecture

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.