The Role
Provide L2 operational support for Saviynt IGA, troubleshooting provisioning, access requests, certifications, RBAC and SoD issues. Manage incidents in ServiceNow/JIRA, perform SQL-based analysis and reporting, support connectors and cloud integrations, assist audits, and coordinate with L3, infrastructure, and application teams.
Summary Generated by Built In
About the role:
We are seeking an experienced IGA L2 Support Analyst with strong expertise in Saviynt Identity Governance & Administration (IGA) and SQL to support enterprise identity and access management operations. The role involves managing day-to-day operational support activities, resolving incidents and service requests, troubleshooting access-related issues, supporting end users, and ensuring the smooth functioning of identity governance services. The ideal candidate will possess strong analytical skills, hands-on experience with IAM/IGA processes, and the ability to collaborate across business, security, infrastructure, and application teams.
What You'll Do:
What You Bring:
Nice to Have:
About Simeio and What We Do
Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.
Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.
Diversity & Inclusion
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - [email protected].
About Your Application
We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged—we may retain your application for future opportunities. We also encourage you to check our careers page for other openings.
We are seeking an experienced IGA L2 Support Analyst with strong expertise in Saviynt Identity Governance & Administration (IGA) and SQL to support enterprise identity and access management operations. The role involves managing day-to-day operational support activities, resolving incidents and service requests, troubleshooting access-related issues, supporting end users, and ensuring the smooth functioning of identity governance services. The ideal candidate will possess strong analytical skills, hands-on experience with IAM/IGA processes, and the ability to collaborate across business, security, infrastructure, and application teams.
What You'll Do:
- Provide Level 2 operational support for the Saviynt Identity Governance & Administration (IGA) platform.
- Manage Joiner, Mover, and Leaver (JML) lifecycle processes.
- Troubleshoot identity, access provisioning, de-provisioning, and reconciliation issues.
- Support access requests, certification campaigns, governance controls, and application connectors.
- Investigate synchronization, integration, and data-related issues using SQL.
- Manage incidents, service requests, and changes through ServiceNow and JIRA while meeting SLAs.
- Perform root cause analysis and collaborate with L3, infrastructure, security, and application teams for issue resolution.
- Generate operational and audit reports, maintain documentation, and contribute to continuous process improvements.
- Support compliance, access reviews, audit activities, and segregation of duties (SoD) remediation.
- Provide technical support to business users and maintain knowledge base articles and SOPs.
What You Bring:
- 3–6 years of experience in Identity Governance & Administration (IGA), preferably with Saviynt.
- Hands-on experience with Saviynt administration and operational support.
- Strong SQL skills for query development, troubleshooting, reporting, and data analysis.
- Experience with ServiceNow and JIRA for incident, request, and change management.
- Good understanding of IAM concepts, Access Management, RBAC, User Lifecycle Management, and provisioning.
- Experience with Active Directory, Azure AD (Entra ID), LDAP, and SSO integrations.
- Exposure to Windows/Linux environments, relational databases, and cloud platforms (AWS preferred).
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
Nice to Have:
- Saviynt, IAM, ITIL, AWS Cloud, or Security certifications.
- Experience with access certification campaigns, governance reviews, and audit support.
- Exposure to Privileged Access Management (PAM) solutions.
- Knowledge of APIs, connectors, ETL processes, and identity integrations.
- Familiarity with cloud identity, hybrid IAM architectures, and compliance frameworks.
- Experience supporting enterprise-scale Identity Governance environments.
About Simeio and What We Do
Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.
Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.
Diversity & Inclusion
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - [email protected].
About Your Application
We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged—we may retain your application for future opportunities. We also encourage you to check our careers page for other openings.
Skills Required
- 3-6 years of experience in Identity Governance and Administration (IGA).
- Hands-on experience supporting and administering Saviynt.
- Strong SQL expertise including query development, optimization, troubleshooting, and data analysis.
- Experience with ServiceNow incident, request, and change management processes.
- Experience using JIRA for operational support and ticket management.
- Strong understanding of Access Management, RBAC, User Lifecycle Management, Provisioning, and Governance processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
- Experience supporting enterprise-scale Identity Governance and Administration environments.
- Relevant certifications in Saviynt, IAM, ITIL, AWS Cloud, or Security domains.
- Knowledge of Active Directory, Azure AD (Entra ID), LDAP, and SSO integrations.
- Understanding of Windows and Linux server administration.
- Exposure to AWS cloud services and infrastructure.
- Familiarity with APIs, connectors, and integration troubleshooting.
- Experience supporting audit, compliance, and access certification activities.
- Understanding of ETL processes, data reconciliation, and debugging methodologies.
- Experience with Privileged Access Management (PAM) solutions.
- Saviynt certifications.
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The Company
What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
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