Location - Bangalore
Key Responsibilities:
- Design and develop customized solutions within the ServiceNow platform including core ITSM modules: Incident, Problem, Change, Request, Knowledge, and CMDB.
- Implement workflows, business rules, client scripts, UI policies, UI actions, notifications, and other platform capabilities.
- Integrate ServiceNow with other internal systems via APIs, web services (REST/SOAP), and third-party integrations.
- Participate in architectural discussions and provide recommendations on ServiceNow best practices and platform enhancements.
- Perform upgrades and patching of the ServiceNow platform ensuring minimal impact to business operations.
- Analyze complex business requirements and transform them into technical specifications and scalable ServiceNow solutions.
- Collaborate with cross-functional teams including Process Owners, IT Support, and Operations teams.
- Create and maintain technical documentation, user guides, and training materials.
- Provide day-to-day support and troubleshooting for existing ServiceNow modules and configurations.
- Ensure compliance with ServiceNow development standards, security policies, and governance frameworks.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on experience as a ServiceNow Developer with a focus on ITSM modules.
- Strong experience in ServiceNow scripting (JavaScript), UI customization, and development.
- Solid understanding of ITIL framework and IT Service Management principles.
- Experience with ServiceNow Flow Designer, IntegrationHub, and third-party integrations.
- Familiarity with CMDB design and discovery tools.
- Experience with ServiceNow Reporting, Performance Analytics, and Dashboards.
- Experience in managing ServiceNow updates, patches, and upgrades.
- ServiceNow Certified System Administrator (CSA) certification required.
- Preferred: Additional ServiceNow certifications such as Certified Application Developer (CAD) or ITSM Implementation Specialist.
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What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
