Position Name: Senior ICT Specialist
Overall experience – 12 + years with IT Infrastructures.
Job Description
Technical Skills:
Excellent Oral and written communication skills
Must have previous exposure of supporting international projects remotely.
Knowledge of end-to-end IT Infrastructure architecture. Should have the focus towards technologies and their dependence on each other. Architect level knowledge is a must.
Sound knowledge of server environments both Linux & Microsoft Windows Server (Server 2016 R2, 2019 & later versions) Client OS (Windows 10, 11) (MCSA & RHCSA certifications)
Sound Knowledge of Virtualization, VMware ESXi 7 or above (VCP certification preferred) and storage technologies.
Experience in monitoring and resolving hardware issues relate to server & client hardware. Experience with HP Server hardware would be an added advantage.
Experience with supporting container platforms will be desired and experience with setting up teams for container support will be added advantage.
Sound understanding of ITIL concepts.
Secondary Skills:
Specific experience with Nagios or OP5mon would be an added advantage. Experience with other IT monitoring tools would also help.
Knowledge of Networks & Cisco technologies would be an added advantage.
Experience with VEEAM or other backup products.
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Primary Roles & Responsibility:
Monitoring health of Datacenters worldwide & taking corrective actions.
Support virtualization & network related topics.
Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support.
Monitoring and maintaining local inventory of hardware & Software.
Experience in a fast pace 24X7 environment, need good time management, solid communication skills, and quick response.
Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills.
Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus.
Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.
Strong knowledge of standard hardware & software configurations, Storage and Computing preferred.
Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods
Qualifications:
Strong technical knowledge across a range of IT areas, including hardware, software, networks, and security.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Certifications like MCSA, VCP, Kubernetes and Docker certifications are desired.
Skills Required
- 12+ years of experience with IT Infrastructures
- Bachelor's degree in computer science, Information Technology, or a related field
- Knowledge of end-to-end IT Infrastructure architecture
- MCSA & RHCSA certifications
- VCP certification preferred
- Kubernetes and Docker certifications are desired
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
