(Senior) ICT Business Continuity Manager (all genders)

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Berlin, DEU
In-Office
eCommerce • Retail
The Role

THE ROLE & THE TEAM

 As a (Senior) ICT Business Continuity Manager (all genders) you will be responsible for the further development of the ICT Business Continuity Management (ICT BCM) framework, which is part of the wider Business Continuity Management System (BCMS) of Zalando Payments. You will also be building a collaboration and communication bridge between Zalando Payments BCMS and the Zalando Group BCMS. This includes it not limited to the conducting of ICT Business Impact Analysis (BIA), ICT BCM Risk Assessments, and testing exercises as well as BCM reporting.  

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.  

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)..

  • Lead the further development and continuous improvement of the ICT Business Continuity methodology.

  • Planning, preparation and execution of BIAs and ICT BCM risk assessments for Zalando Payments

  • Development and implementation of ICT business continuity plans and ICT response and recovery plans 

  • Conducting business continuity audits and testing of teams within Zalando Payments and ICT third-party service providers 

  • Further development of ICT crisis management processes with Zalando Payments

  • Maintain and improve existing BCM awareness channels and training

  • Advising and supporting the individual business units with regard to all ICT business continuity issues

WE'D LOVE TO MEET YOU IF..  

  • Degree in engineering, computer science or economics or a comparable course of study

  • At least 4 -5 years of relevant professional experience in a consulting company, an industrial company or a corresponding in-house function

  • Good understanding of business processes, in particular FINTECH and IT, as well as good knowledge of practice-relevant standards such as ISO 22301 / 27301, DORA, ZAIT, ZAG MaRisk

  • Self-driven individual, business fluent in written and spoken English, coupled with strong communication skills

  • A hands-on self-starter with demonstrated success in navigating ambiguity, managing pressure, and delivering practical solutions

  • You embrace challenges and are excited about building structure from the ground up while ensuring resilience and stability for the business.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

  • Employee shares program

  • 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

  • 2 paid volunteering days a year

  • Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration  

  • Work from abroad for up to 30 working days a year

  • 27 days of vacation a year to start

  • Relocation assistance available (subject to prior agreement)

  • Family services, including counseling and support

  • Health and wellbeing options (including Gympass)

  • Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us 

Zalando Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zalando and has not been reviewed or approved by Zalando.

  • Leave & Time Off Breadth Paid time off includes a sizable annual allowance that can grow with tenure, plus additional paid days for volunteering. This breadth is highlighted as supportive of work–life balance.
  • Wellbeing & Lifestyle Benefits Mental health support, round‑the‑clock counseling for employees and households, and broad fitness/wellness access are emphasized as robust. Substantial product discounts and partner offers add meaningful lifestyle value.
  • Parental & Family Support Structured support around parental leave—such as buddy programs, re‑onboarding, and paid child sick days—helps ease family responsibilities. Flexible and part‑time leadership options further accommodate parents.

Zalando Insights

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The Company
HQ: Berlin
10,000 Employees
Year Founded: 2008

What We Do

Welcome to Zalando. Here’s some key info about us: Our position and vision: - We’re Europe’s leading online platform for fashion and lifestyle - Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty - Our vision is to become The Starting Point For Fashion. Our offering: - Our assortment of international brands ranges from world-famous names to local labels - Our platform is a one-stop fashion destination for inspiration, innovation, and interaction - As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand. - Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs. Our beliefs: - Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I - We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.

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