Wells Fargo is seeking a Senior Human Resources Operations Representative based in Singapore to join the International HR Operations Team. This pivotal role focuses on delivering excellence across the employee lifecycle. We are looking for a professional with strong HR operations experience and a passion for continuous improvement. The ideal candidate will have a proven track record of driving efficiencies, solving complex problems, and taking initiative to enhance processes and employee experience. If you thrive in a dynamic environment, enjoy learning, and have an eye for operational excellence, this is the opportunity for you.
In this role, you will:
- Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service
- Manage daily operational activities, including but not limited to: job changes, new hire and termination process, leave of absence, requests for employee data, and document management
- Monitor and track information including probations, fixed-term contracts, visa expiration, and flexible working agreements
- Resolution of escalated issues using system knowledge and engagement with relevant teams
- Customer-focused: following up with managers to ensure completion of activities within required timeline
- Partner with the Global Mobility team with expatriate relocation administration and system updates
- Liaise with the payroll team to ensure all payment and amendments run smoothly and on time
- Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind
- Procedure review and documentation
- Supporting a variety of HR projects or initiatives
Required Qualifications:
- 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Proven experience in Workday and ServiceNow is essential
- Demonstrated experience in a HR operational role within a highly matrixed and fast-paced organisation
- Understanding of records management and retention
Desired Qualifications:
- An understanding of employment law across APAC locations
- Experience working in financial services industry preferred
- Experience working with outsourced teams
- Proficient in MS office with advanced Excel skills an advantage
- Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
- Excellent attention to detail, with a logical approach to work
- Risk and controls mindset
- Positive attitude with a 'can-do' approach.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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