Wells Fargo is seeking a Senior HR Strategy and Innovation Lead (Senior Lead HR Service Delivery Consultant) to shape the future of HR service delivery. As the Senior HR Strategy and Innovation Lead, you will drive the design and execution of a modern, AI-enabled employee experience. You'll lead cross-functional efforts to simplify how employees access HR services, coordinate enterprise-wide transformation initiatives, and ensure strong governance and change management practices are in place.
This is a senior-level individual contributor role with broad influence across HR, IT, and business functions. You'll guide the work of other senior professionals across multiple teams and geographies, serving as the central orchestrator of our HR transformation efforts.
In this role, you will:
Digital Experience & Innovation
- Lead the development of a unified HR service experience across platforms (e.g., Workday, ServiceNow, HR Portal).
- Champion AI-driven capabilities such as virtual agents, personalized content, and predictive service delivery.
- Identify and implement system and process enhancements to improve usability, efficiency, and employee satisfaction.
- Coordinate enterprise-wide efforts to simplify and unify HR service access, including digital front doors and self-service tools.
- Prioritize and align work across cross-functional teams, ensuring timely delivery of key milestones.
- Facilitate stakeholder engagement and drive consensus across business lines.
- Establish governance frameworks to ensure transparency, accountability, and alignment with strategic goals.
- Lead change management efforts to support adoption of new tools, processes, and ways of working.
- Monitor performance and continuously improve based on data, feedback, and evolving needs.
- 7+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 7+ years of HR experience, including strategic program leadership and cross-functional coordination.
- Proven success in leading transformation initiatives without direct authority.
- Strong understanding of HR technologies (Workday, ServiceNow), digital service delivery, and AI applications. Some implementation experience preferred
- Expertise in change management, stakeholder engagement, and governance.
- Excellent communication, facilitation, and problem-solving skills.
- Knowledge of agile methodologies, change management, and operational metrics.
- Experience with project management tools (Jira and or Confluence)
- Bachelor's degree in Human Resources, Business, or related field; Master's preferred.
Ability to travel up 5% of the time
Position Location Options:
Charlotte, North Carolina (NC) - 1525 West WT Harris Blvd. (CIC)
Charlotte, North Carolina (NC) - 401 S. Tryon Street
Charlotte, North Carolina (NC) - 11625 N. Community House Road
Minneapolis, Minnesota (MN) - 550 S. 4th Street
West Des Moines, Iowa (IA) - 800 S. Jordan Creek Parkway
Westlake, Texas (TX) - 1301 Solana Blvd. (Suburb of Dallas)
San Antonio, Texas (TX) - 4101 Wiseman Blvd.
Phoenix, Arizona (AZ) - 2222 W. Rose Garden Lane
Chandler, Arizona (AZ) - 2600 S. Price Road
Must be based in one of the above locations or willing to relocate at your own expense.
Relocation assistance is not available for this position.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.
#HRJOBS
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
7 Dec 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.0 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations.
Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us!
Are you looking for more? Find it here.
At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2025 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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