Senior Human Resources Generalist

Job Overview:

The Senior HR Generalist executes and oversees core HR operations, including onboarding, performance management administration, employee relations support, total rewards administration, employee mobility coordination, reporting, and offboarding activities. This role independently manages complex operational cases, applies policy judgment, and ensures adherence to global standards. The Senior HR Generalist partners closely with HR Business Partners and Centers of Excellence (COEs) to support HR initiatives, identify operational risks, recommend process improvements, and ensure scalable, consistent execution across HR systems.

Key Tasks and Responsibilities:

Performance Management & Talent Reviews
•    Provide operational leadership for performance management cycles, ensuring timelines, system readiness, and data accuracy
•    Support and facilitate calibration and talent review sessions
•    Resolve non‑standard performance process issues within policy guidelines
•    Serve as an escalation point for performance management system and process inquiries

Inclusion & Belonging
•    Monitor participation and compliance with Inclusion & Belonging programs
•    Analyze standard Inclusion & Belonging reports and identify operational trends for escalation

Talent Acquisition
•    Oversee operational aspects of the offer processes, ensuring compliance and data accuracy
•    Resolve onboarding issues as required
•    Partner with Talent Acquisition and HR Business Partners to ensure smooth handoffs and execution

Employee Relations
•    Independently manage standard and moderately complex employee relations cases in accordance with policy
•    Advise managers and employees on HR policies and procedures
•    Draft and issue non‑standard employee communications and documentation
•    Track employee relations trends and escalate systemic risks to HR Business Partners
•    Provide guidance to HR Generalists on employee relations administration

Total Rewards
•    Support and administer complex compensation and benefit transactions within established frameworks
•    Serve as an escalation point for compensation and benefits inquiries
•    Manage operational execution of annual initiatives, including merit and benefits cycles
•    Coordinate closely with Total Rewards COE to resolve exceptions and data issues

Employee Mobility
•    Coordinate complex mobility cases, including documentation, system updates, and stakeholder communication
•    Serve as an operational liaison with the Mobility COE
•    Ensure compliance with mobility processes and data requirements

Talent Analytics
•    Support administration of learning and development programs
•    Monitor completion of mandatory and role‑based training
•    Guide HR Generalists and Associates on training administration processes
•    Support Talent Profile administration and data quality

Training & Career Development
•    Provide training to employees on HR self service tools
•    Monitor and follow up on mandatory training to ensure timely completion
•    Support employees in creating development plans and Talent Profiles and track progress
•    Use reports and dashboards to prepare status updates for the business

Recognition
•    Oversee operational execution of recognition programs
•    Resolve recognition process issues and ensure timely processing
•    Provide guidance to managers and HR team members on recognition procedures

Strategic Workforce Planning & National Content
•    Ensure job, position, and employee data accuracy to support workforce analytics
•    Coordinate National Content reporting and documentation where applicable

Other Responsibilities
•    Act as a senior operational resource within the HR Generalist team
•    Provide informal mentoring and guidance to Associate and HR Generalists
•    Partner with COEs on global initiatives to ensure operational readiness
•    Lead or support process improvement initiatives to enhance efficiency and consistency
•    Ensure documentation compliance and timely system updates
•    Comply with HR systems, data governance, and audit requirements
•    Perform other duties and responsibilities as assigned

Essential Qualifications and Education:

•    Bachelor’s degree preferred or equivalent relevant experience
•    5+ years of experience in an HR generalist or operational HR role
•    Strong working knowledge of HR policies, employee lifecycle processes, and HR systems
•    Demonstrated ability to resolve complex operational issues using policy judgment
•    Experience supporting global HR processes and stakeholders
•    Strong analytical skills and attention to data accuracy
•    Ability to communicate clearly and professionally with employees and managers
•    Ability to exercise sound judgment, discretion, and confidentiality

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