Senior HSE Specialist – Customer Compliance

As a Sr. HSE Specialist – Customer Compliance, you will play a key role in maintaining Pearce’s health, safety, and environmental compliance requirements across multiple customers and business lines. You will serve as a primary administrator and coordinator for customer HSE qualification activities, helping ensure Pearce remains compliant, qualified, and positioned to support ongoing field operations and new business opportunities.

You will manage customer compliance platforms, monitor qualification status and upcoming requirements, coordinate corrective actions, support audits and prequalification activities, and provide visibility into potential compliance risks.

Working cross-functionally with HSE, Operations, Workforce Development, Human Resources, Legal, Procurement, Commercial, and Corporate Administration, you will translate complex customer requirements into clear actions and ensure customer-facing HSE information is accurate, current, consistent, and appropriately supported.

Success in this role requires strong organization, independent judgment, attention to detail, effective communication, and the ability to manage multiple customer accounts and competing deadlines in a fast-paced environment.

Core Responsibilities

• Administer customer HSE compliance activities within Avetta, ISNetworld (ISN), Veriforce, Achilles, and other customer or third-party contractor management platforms.

• Maintain customer-facing company profiles, safety information, questionnaires, written programs, OSHA records, incident metrics, EMR information, certifications, and other required compliance documentation.

• Monitor customer qualification status, platform dashboards, grades, deficiencies, expiration dates, renewal requirements, and outstanding actions to help prevent interruptions to field operations or bidding opportunities.

• Review customer HSE requirements and identify gaps between customer expectations and Pearce programs, procedures, training, or documentation.

• Partner with HSE subject-matter experts, Operations, and other stakeholders to develop responses and corrective actions for identified compliance gaps.

• Serve as a central point of contact for customer compliance requests involving safety programs, policies, statistics, training records, incident history, certifications, and supporting documentation.

• Support new customer onboarding and prequalification by completing safety questionnaires, gathering required records, and coordinating cross-functional responses.

• Partner with Commercial and Business Development teams to provide HSE documentation for proposals, RFPs, bid submissions, and customer qualification packages.

• Maintain centralized tracking of customer requirements, qualification status, renewals, corrective actions, deficiencies, and recurring submission deadlines.

• Coordinate employee training and certification documentation required for customer qualification, partnering with Workforce Development and Operations to address missing or expired records.

• Support customer audits, compliance reviews, scorecards, and platform assessments, and track resulting corrective actions through closure.

• Analyze compliance trends and recurring deficiencies to identify risks and recommend process improvements.

• Develop and maintain standardized documentation, response templates, compliance matrices, and reference materials to improve consistency and efficiency.

• Verify that customer-facing HSE information is accurate, current, properly supported, and consistent across systems and submissions.

• Partner with HSE leadership to strengthen customer compliance governance, including platform management, document ownership, renewal processes, and accountability.

• Prepare regular reporting on customer qualification status, outstanding deficiencies, upcoming expirations, corrective actions, and compliance risks requiring leadership attention.

• Support internal and external audits related to customer compliance processes, records, and qualification requirements.

• Assist with developing, implementing, and maintaining standardized customer compliance procedures and governance processes.

Core Qualifications

• 3+ years of experience in HSE, customer compliance, contractor prequalification, safety administration, or a related field.

• Demonstrated experience administering Avetta, ISNetworld (ISN), Veriforce, Achilles, or comparable contractor management/customer compliance platforms.

• Working knowledge of OSHA requirements, incident metrics, EMR, training and certification records, written safety programs, and customer HSE qualification requirements.

• Experience managing customer prequalification documentation, questionnaires, compliance submissions, renewals, and corrective actions.

• Strong ability to manage large volumes of documentation, expiration dates, customer-specific requirements, and recurring deadlines with a high degree of accuracy.

• Ability to independently review customer requirements, identify compliance gaps, coordinate appropriate responses, and escalate significant risks when necessary.

• Strong organizational and project-management skills with the ability to manage multiple customer accounts and competing priorities simultaneously.

• Strong written and verbal communication skills with the ability to work effectively across HSE, Operations, Commercial, HR, Legal, Procurement, and other business functions.

• Strong analytical and problem-solving skills with the ability to identify trends, recurring deficiencies, and opportunities for process improvement.

• Ability to exercise sound judgment, maintain confidentiality, and take ownership of customer compliance activities from initial request through resolution.

• Proficiency with Microsoft Office and related business systems used for documentation, tracking, reporting, and collaboration.

• Ability to travel up to 10% within the United States.