JOB SUMMARY
This job requires a solid understanding of HR and Payroll systems functionality and business process configuration capabilities. The incumbent will support all Enterprise business areas and will be accountable to HR Technology Management as well as Enterprise Process Owners for the assigned functional areas. The incumbent will partner with stakeholders to analyze system and process issues along with enhancement opportunities. The incumbent will partner with the business to gather requirements documentation for various business initiatives and partner with other IT business areas to configure, test and deploy solutions. The incumbent will support HR customers with process or system issues related to the functional domain being supported. The incumbent will conduct user experience sessions with various stakeholders (employees, managers, etc.) to identify opportunities for improvement and collect voice of customer. This job will be responsible for developing, testing and deploying new features in support of customer needs and within the application update cycles.
Highly analytical and experienced Senior Analyst with 5+ years of expertise in Workday mainly Core HCM, Security and Talent Management. Proven ability to collect, analyze, and interpret talent data to provide actionable insights and recommendations for improving talent strategies, processes, and outcomes.
ESSENTIAL RESPONSIBILITIES
- Application Maintenance and Support: Maintain knowledgeable of future application features. Gather business requirements and map to system capabilities. Perform configuration changes in accordance with application procedures. Develop and execute test scripts as part of regression testing. Provide production support to ensure business processes execute as planned. Deploy application changes in a timely & quality manner. Lead implementation and maintenance activities for the application areas assigned.
- Customer: Ensure the customer vision and strategy is understood. Define the capabilities required to deliver on the customer’s strategy. Ensure requirements are defined, reviewed and agreed upon with the customer SME team. Communicate regularly with the customer team to ensure expectations are aligned. Meet customer commitments on-time and within expected budgets.
- Process Management: Coordinate the planning and deployment of system upgrades and maintenance, including the scheduling of key activities and communicating of system deployment plans, while ensuring business requirements are effectively met. Regularly assess current state of services and proactively identify areas of opportunity for improvement. Understand objectives of business processes related to the technology. Serve as an escalation point for process design and system configuration support. Maintain the system configuration, reporting and calculated field designs for the assigned functional areas. Responsible for driving process design activities of the assigned functional areas. Translate business process design into functional requirements. Define, develop and deliver operational metrics for the operating performance of the assigned functional areas.
- Project Management: Identifies, escalates key issues, risks, roadblocks in delivering customer solutions. Develop and manage plans related to new projects and BAU activities. Coordinate and lead team meetings. Coordinate activities with Highmark TAC and 3rd party providers. Partner with business to create and test strategy documents.
- Complete all needed unit testing and applicable documentation prior to implementation / hand-off to business, related to all business processes, updates, upgrades, implementations and project work.
- Adhere to proper change control processes for audit and compliance with regards to all business processes, updates, upgrades, implementations, and project work.
- Other duties as assigned or requested.
EDUCATION
Minimum
- Bachelor's Degree in Computer Science, Human Resources, or related field
Substitutions
- 6 years' of equivalent experience
Preferred
- Master's Degree in Computer Science, Human Resources, or related field
EXPERIENCE
Minimum
- 5 years' experience in designing, building, and implementing HR business solutions using information technology, To Include:
- 2 years' experience in at least one of the following systems: Workday, Kronos, Salesforce or a Learning Management System, and
- 3 years Functional business process experience with Human Resources, and
- 3 years' experience in business analysis and requirements definition
Preferred
- 3 years' experience configuring & supporting HR, Payroll, Salesforce and/or Learning Applications, and
- 2 years' experience configuring, testing and deploying technology in one or more of the following systems: Workday, Kronos, Salesforce and/or Learning Management Systems, and
- 3 years Healthcare or health insurance experience
KNOWLEDGE, SKILLS & ABILITIES
- Strong Functional knowledge with Talent Acquisition/Talent Management, HCM/Benefits/Compensation/Leave Administration/Employee Health, Payroll/Time & Attendance, and/or Portal Design/Content Management/Case Management and Knowledge
- Knowledge and training of the reporting tool; Experience in HCM Application reporting tool(s); Knowledge of reporting specifications, available fields, and structure Management
- Knowledge of appropriate escalation process for unresolved issues
LICENSES/CERTIFICATIONS
Required
- None
Preferred
- PHR/SPHR
- Workday Certification
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$67,500.00Pay Range Maximum:
$126,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Similar Jobs
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
