The Role
The Senior HR Specialist will handle recruitment, employee relations, performance management, compliance, and HR operations, ensuring alignment with business objectives and local regulations.
Summary Generated by Built In
Senior HR Specialist
Location: Ouagadougou, Burkina Faso
Department: Human Resources
About PalmPay
PalmPay is a leading fintech company focused on delivering innovative digital financial services to individuals and businesses across emerging markets. With a growing presence across Africa, PalmPay provides secure, reliable, and user-friendly solutions for payments, transfers, and financial management, driving financial inclusion and economic empowerment.
Role Summary
The Senior HR Specialist will be responsible for driving and executing core HR functions in PalmPay Burkina Faso, including recruitment, employee relations, performance management, compliance, and HR operations. This role requires a hands-on HR professional who can balance operational excellence with strategic HR support, ensuring alignment with business objectives and local regulatory requirements.
Key Responsibilities
1. Talent Acquisition & Workforce Planning
Location: Ouagadougou, Burkina Faso
Department: Human Resources
About PalmPay
PalmPay is a leading fintech company focused on delivering innovative digital financial services to individuals and businesses across emerging markets. With a growing presence across Africa, PalmPay provides secure, reliable, and user-friendly solutions for payments, transfers, and financial management, driving financial inclusion and economic empowerment.
Role Summary
The Senior HR Specialist will be responsible for driving and executing core HR functions in PalmPay Burkina Faso, including recruitment, employee relations, performance management, compliance, and HR operations. This role requires a hands-on HR professional who can balance operational excellence with strategic HR support, ensuring alignment with business objectives and local regulatory requirements.
Key Responsibilities
1. Talent Acquisition & Workforce Planning
- Partner with business leaders to understand hiring needs and workforce plans
- Drive end-to-end recruitment for all roles within the Burkina Faso office
- Implement effective sourcing strategies and ensure timely hiring delivery
- Support employer branding and talent pipeline development
- Act as the primary HR point of contact for employees
- Manage employee relations issues, ensuring fair and consistent resolution
- Drive employee engagement initiatives and foster a positive work culture
- Support onboarding and integration of new hires
- Implement and manage performance management processes (KPIs, appraisals)
- Support managers in goal setting, performance reviews, and feedback processes
- Identify training and development needs and coordinate learning initiatives
- Drive continuous improvement in team capability and productivity
- Oversee day-to-day HR operations including employee records, documentation, and HR systems
- Ensure accurate and up-to-date employee data management
- Support payroll coordination and benefits administration
- Ensure compliance with local labor laws and statutory requirements in Burkina Faso
- Implement and enforce company HR policies and procedures
- Support audits and maintain proper HR documentation
- Liaise with external bodies (e.g., regulatory agencies, consultants) where required
- Collaborate with department heads to align HR initiatives with business needs
- Provide HR insights and advisory support to leadership
- Contribute to organizational development and change management initiatives
- Bachelor’s degree in Human Resources, Business Administration, or related field
- 5–8 years of progressive HR experience, preferably in fintech, banking, or a fast-paced environment
- Strong experience in recruitment, employee relations, and HR operations
- Good knowledge of Burkina Faso labor laws and HR best practices
- Professional HR certification (e.g., CIPM, SHRM, HRCI) is an added advantage
- Proficiency in Microsoft Office tools and HR systems
- Strong interpersonal and communication skills
- High level of integrity and confidentiality
- Problem-solving and conflict resolution ability
- Strong organizational and multitasking skills
- Stakeholder management and influencing skills
- Ability to work independently and in a dynamic environment
- Timely and high-quality hiring delivery across roles
- Positive employee experience and strong engagement levels
- Effective performance management and capability development
- Full compliance with labor laws and internal policies
- Strong alignment between HR initiatives and business goals
- Opportunity to work in a fast-growing and innovative fintech company
- Exposure to international HR practices and expansion projects
- Collaborative and high-performance work environment
- Career growth and professional development opportunities
Top Skills
Hr Systems
MS Office
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The Company
What We Do
PalmPay is building the financial superapp for Africa
