Senior HR OPS Specialist

The Human Resources team support the entire HR needs of the business, working across all functions, delivering real value to the business through expertise. 

The HR Operations team provide dedicated support to our EMEA Teammates throughout their employee lifecycle. The team strive to provide a first-class service; analysing processes, leveraging technology and providing automation across our systems to ensure our services are efficient, accurate and consistent. 

The Senior HR Specialist will work closely with the wider HR team to provide a seamless and robust service to directors, managers and teammates. The role will cover all aspects of administrative duties and also provide HR advice and guidance to the business. In addition, the role will provide support to the HR Operations Manager & Specialists to seek out and implement process improvements & initiatives. 

 PURPOSE OF ROLE 

KEY DUTIES AND RESPONSIBILITIES 

Administration 

• • Maintain all teammate files and records (both manual and electronic). Ensuring files and data are accurate and kept up to date at all times. 
• • Be the central point of communication for the HR function, providing support and information to managers and teammates on HR policies, processes and best practice. 
• • Manage the HR inboxes (where applicable) ensuring all internal and external queries are actioned within the agreed SLA, escalating where required. 
• • Responsible for managing in country terms & conditions changes, updating all necessary systems/departments and producing supporting documentation accordingly. 
• • Accurately manage the monthly payroll in line with country requirements . 
• • Produce weekly, monthly and adhoc reports as requested by the business including headcount, leavers, compensation, talent development and attrition. 
• • Manage the leavers process in accordance with company guidelines and local legislation. 
• • Manage all absence processes by working with managers and wider HR team to ensure all information is correctly logged in line with the absence policy. 
• • Administer and manage all local benefits as required. 

Onboarding 

• • Be responsible for and coordinate offer management, new hire start dates and inductions ensuring quality and consistency by working closely with local HR teams. 
• • Ensure the HR system is updated, detailed records are maintained and all new hires are inducted smoothly. 
• • Ensure due diligence is carried out for all new hires including references and background checks in line with local company guidelines. 
• • Successfully complete the internal SOX audit and external KPMG audit in the time frames detailed upon issue. Ensure you remain up to date with legislation and best practice and where necessary, make recommendations on business compliance. 
• • Support with delivery of new hire induction training across EMEA. 

In addition the Senior HR Specialist will be responsible for: 

• • Own the content for Insight’s induction programme, reviewing and updating the content and delivery to ensure it is engaging, relevant and informative as required. 
• • Lead on HR Operations Team Projects as required. 
• • Deputise for HR Operations Manager as needed and act as escalation point for the HR Operations Team. 
• • Proactively suggest & recommend areas of process improvement for the Shared Service, working together with the HR Specialist to implement these changes. 
• • Act as SME for designated programmes within the HR Operations Function. 
• • Provide guidance & coaching to new starters within the HR Operations Team to ensure a consistent level of service. 

Key Results Indicators 

Measure of success 

Internal and external audit checks 

Successfully pass the half yearly and annual audits both internally and externally 

Compliance with all local legal and audit requirements for the hiring process 

Adherence to policy time frames 

Ensure all leavers are terminated from the system within the agreed time frames. 

Data accuracy 

Ensure the HR information system is continually reviewed and updated and all changes are accurately recorded. 

Adherence to agreed SLAs 

All SLAs are met within agreed timeframes 

Continuous Improvement 

Ensure all opportunities for continuous improvement and automation are identified and implemented