Senior HR Operations Specialist

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

In our Global Employment model, Boldr manages the employee lifecycle from recruitment to onboarding to coordinating appraisals, while our Clients act as the operating managers of the Team Members. The Clients are in charge of training, work designation, and performance management of their Team Members. Boldr acts as a Global HR team that provides consultations on best management approaches within the local labor context.

As the Senior GE People Operations Specialist (Senior HR Operations Specialist), you will support the Senior Manager, GE Operations in ensuring that Team Members receive the necessary support from the local departments managing their HR and payroll-related needs. You will assist in managing Client-related communications, collaborating with appropriate departments on HR matters, and addressing Team Member concerns, escalations, and engagement. Your role will focus on enabling smooth HR and operational processes while maintaining a high level of service for both Clients and Team Members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

People Operations Support

• Assist the Senior Manager in ensuring monthly Probation Performance Reviews are conducted and documented by Clients until the Team Member is regularized, and support the uploading of this documentation on BambooHR.
• Provide administrative support for timekeeping requests, leaves, procurement, and other requests requiring internal manager approval.
• Coordinate with PX, IT, and Office Ops to ensure smooth onboarding logistics such as access provisioning and equipment allocation.

Team Member Relations and Engagement

• Maintain relationships with Team Members and act as the initial point of contact for questions, concerns, and escalations.
• Direct Team Members to appropriate departments for resolution of requests, ensuring timely follow-ups.
• Support the planning and execution of regular meetings with Team Members to gather feedback, provide updates, and assess satisfaction.
• Assist in organizing engagement activities, training, and company initiatives to enhance Team Member satisfaction and development.
• Track tenure milestones and support the Senior Manager in coordinating recognition programs under Boldr’s Long Tenure Program.

Continuous Improvement

• Collaborate with the Senior People Operations Manager to refine performance evaluation frameworks and feedback mechanisms to drive improvements in Client management practices.
• Identify and suggest opportunities to streamline and automate HR-related processes, such as onboarding, offboarding, and employee data management.
• Assist in developing and implementing initiatives that enhance employee engagement, satisfaction, and retention.
• Maintain central PX documentation libraries and trackers (e.g., masterlists, performance trackers) to ensure accurate reporting and alignment across regions and ensure timely preparation and circulation of core PX reports and updates (e.g., GE Masterlist, People Updates, offboarding documentation)
  

Client Collaboration and Support

• Assist Clients with the onboarding process for new Team Members, ensuring a smooth transition and providing necessary HR-related information.
• Liaise with Clients to understand their specific HR needs and challenges related to their Team Members.
• Collaborate with Clients to address and resolve Team Member concerns and escalations, ensuring timely and effective solution
• Support country-specific requirements such as probation extensions, offboarding, holiday calendars, and benefits updates.
• Collaborate with Clients and PX on salary appraisals, promotions, and disciplinary actions, ensuring alignment with Boldr processes and local labor laws.

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor’s/College Degree in any related field you’re passionate about!
• Minimum of 3 years’ experience in HR or Finance operations, preferably in a global or multi-regional capacity.
• Advanced capability in Google Suite, especially Google Sheets.
• Strong proficiency in English communication, both written and oral.
• Excellent analytical skills and attention to detail.
• Strong interpersonal skills, with the ability to collaborate effectively with various levels of the organization.
• Working knowledge of HRIS and Payroll systems (e.g., BambooHR, Sprout), CRM systems (e.g., HubSpot), and billing platforms (e.g., Xero) is a plus.

Familiarity with labor laws and compliance requirements across multiple countries is an advantage.

• Private Health Insurance
• Paid Time Off
• Training & Development