The Senior HR Operations Analyst is a key member of the Total Rewards and HR Operations team and plays a critical role in supporting effective, scalable, and compliant HR service delivery. This role partners closely with HR Operations leadership and HR functional teams to translate business needs, policies, and HR strategy into clear operational processes, system solutions, and actionable insights.
HR Operations Execution & Process Enablement
- Partners with HR Operations manager to implement, maintain, and continuously improve HR operational processes that support consistent, efficient, and compliant HR service delivery.
- Leads the annual review, update, and organization-wide distribution of the Employee Handbook in partnership with HR leadership, Legal, and other stakeholders.
- Develops and maintains HR procedures, reference guides, and job aids that translate policies and system functionality into clear, actionable guidance for HR, managers, and employees.
- Identifies operational gaps and opportunities for improvement and supports the execution of process enhancements across HR functions.
- Independently leads assigned operational, systems, and process improvement projects aligned to broader HR operational priorities.
- Provides informal mentorship, guidance, and knowledge sharing to HR support roles (e.g., HR Associate, HR Assistant/Receptionist) as needed.
HRIS Partnership, Data Integrity & Compliance Support
- Serves as a key operational liaison between HR functional teams
- Supports the translation of business and functional needs into operational and system requirements, ensuring solutions are practical, compliant, and scalable.
- Partners with HRIS to support configuration, testing, implementation, and post-implementation stabilization.
- Supports HR data governance by designing and maintaining data validation reports, audits, and controls to promote data accuracy, consistency, and reliability.
- Reviews data audits and partners with HR functional teams to resolve discrepancies and reinforce data quality standards.
- Ensures HR operational processes and data practices align with federal, state, and local employment regulations, as well as data privacy requirements and best practices.
- Reviews HR transactions and data impacting the HR budget and partners with HR Operations leadership and Finance to address discrepancies as needed.
Workforce Metrics, Reporting & Cross-Functional Partnership
- Develops, maintains, and supports HR metrics, reports, and dashboards to inform HR leadership and senior management decision-making.
- Analyzes trends and patterns in workforce data and partners with HR leaders to interpret insights, risks, and opportunities.
- Supports benchmarking and the ongoing evolution of key HR metrics and reporting practices.
- Monitors HR budget activity on a monthly basis and partners with Finance and HR Operations leadership to support accuracy and transparency.
- Builds strong working relationships across HR functional teams, Finance, IT, Legal, and external partners to support effective execution of HR initiatives.
- Communicates proactively and clearly to align stakeholders, surface risks, and support timely resolution of operational issues.
Required Knowledge, Skills, Abilities and/or Related Experience
- Bachelor’s degree in Human Resources, Business Administration or related field preferred, or equivalent relevant work experience. Minimum of 3-5 years of progressive HR operations or related experience required
- Experience with Workday required
- Proficiency in MS Office, specifically Excel, Word, and PowerPoint
- Strong understanding of end-to-end HR operational processes and service delivery
- Experience developing and maintaining HR metrics, reports, and dashboards
- Strong analytical skills with the ability to identify trends, patterns, and risks in workforce data
- Professional judgement in handling sensitive information and navigating compliance-related matters
- Ability to independently manage projects, prioritize work, and drive execution with minimal supervision
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Hybrid .
Top Skills
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
