Senior HR Generalist

Senior HR Generalist

We’re scaling fast and need a Senior HR Generalist who can do more than just “keep up” - someone who anticipates needs, drives process improvements, and ensures our People programs are strategic, compliant, and employee-centered. You’ll own critical parts of the employee lifecycle, provide expert guidance to managers, and serve as a trusted point of contact for all things HR.

• Lead and optimize the administration of HR programs, policies, and processes, ensuring they align with Built’s mission, values, and compliance requirements.
• Partner with leaders and employees to address questions, resolve issues, and deliver solutions that balance business needs with employee experience.
• Own the benefits function end-to-end — from strategy and annual renewal through ongoing administration — including plan design recommendations, vendor evaluations, cost analysis, and employee education.
• Serve as the primary liaison with insurance brokers, carriers, and third-party vendors, negotiating terms, reviewing performance metrics, and ensuring high service levels.
• Lead the annual open enrollment process, including planning timelines, coordinating with brokers, developing employee communications, delivering presentations, and managing system updates.
• Manage FMLA, ADA, STD, LTD, and other leave programs, ensuring compliance and a positive employee experience.
• Facilitate an engaging, inclusive New Hire Orientation and iterate content to keep it fresh, relevant, and inspiring.
• Partner with the Director, Talent Management to create a best-in-class onboarding experience that accelerates time-to-productivity.
• Collaborate with People leadership to refine employee development plans, performance review cycles, and engagement initiatives.
• Manage vendor relationships (e.g., I-9 compliance providers), holding partners accountable to service-level agreements and quality standards.
• Track and analyze HR and benefits data, identifying trends, recommending improvements, and creating reports for leadership.
• Lead compliance efforts for mandatory postings, reporting, and filings; maintain accurate, compliant personnel records.
• Handle unemployment claims, investigations, and sensitive employee relations matters with discretion and fairness.
• Serve as a process owner for case management (JIRA, AllVoices), ensuring timely resolution and continuously refining workflows.
• Mentor and guide more junior HR team members on process execution, systems, and best practices.
• Support employee life cycle actions at key milestones (new hire support, terminations, etc.)

• Bachelor’s degree (or equivalent work experience) and 5+ years of progressive HR experience in a fast-paced, growth environment.
• Demonstrated expertise in benefits strategy, administration, and vendor management, including negotiating with brokers and carriers, analyzing plan performance, and delivering employee-facing education.
• Strong knowledge of federal, state, and local HR compliance and employment law, with experience applying it in a multi-state environment.
• Proven success leading annual open enrollment from planning through post-enrollment analysis.
• Proficiency with HRIS systems, preferably ADP Workforce Now, and experience leveraging HR tech for automation and insights.
• Skilled at analyzing HR and benefits metrics to identify trends, risks, and opportunities for improvement.
• High emotional intelligence with the ability to navigate sensitive issues and build trust across the organization.
• Adept at managing multiple priorities, meeting deadlines, and improving processes without being asked.
• PHR or SHRM-CP certification preferred.

Built’s salary range for this position is $100,000 - $135,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.