About the role
We are seeking an experienced Senior HR Business Partner to join our People team in San Francisco, CA, supporting our Customer Advocacy and Solutions organization.
In this strategic role, you will partner directly with senior leadership during a pivotal phase of growth and evolution. As Customer Advocacy and Solutions transforms from a cost center into a core value-driver for the business, you will serve as a trusted advisor, executive coach, and key driver of organizational strategy.
What you’ll do
- Serve as a Strategic Business Partner: Collaborate with leadership teams to shape and implement organizational strategies that support business goals, team effectiveness, and long-term talent planning, while ensuring consistency with global P&P initiatives.
- Be a Trusted Advisor: Build strong relationships with leaders and offer strategic counsel grounded in business insight and people expertise; coach leaders to be effective in how they lead their business, their team and themselves
- Drive transformation: The Customer Advocacy Solutions team is going through a fundamental transformation from cost center to value driver. Collaborate with business leaders to identify change opportunities, operationalize plans to effect behavior change.
- Lead initiatives that impact Organizational Effectiveness: Continuously assess organizational design, team structures, governance, and external trends to identify opportunities for improved efficiency, then lead initiatives that support scalable and agile growth.
- HR Process Navigation & Advocacy: Navigate complex, matrixed environments by using strong collaboration and influencing skills; leverage Uber’s HR philosophy, tools, and systems to influence program adoption, drive behavioral change, and ensure people strategies are executed effectively.
- Culture Champion: Serve as a steward of Uber’s values by actively promoting the mindsets, behaviors, and actions that shape and sustain the company’s unique culture and global impact.
Basic Qualifications
- Minimum 12+ years relevant professional experience
- Bachelors Degree
- Strong knowledge of HR best practices, including talent management, change mgmt, and performance management.
- Proven experience in working in fast paced, matrixed environment
- Excellent communication, interpersonal, and relationship-building skills.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively and influence at all levels of the organization
Preferred Qualifications
- Deep business acumen to understand, anticipate, and solve business needs
- A track record of providing HR consultation to senior leadership in large scale, Customer support and solutions business.
- Understanding of and appreciation for how fast AI is transforming the customer support landscape.
- Excellent influencing skills at all levels in the organization and demonstrated success in a fast-paced, ever-changing environment
- Competence in making timely, principles-based decisions, using judgment to weigh multiple inputs and effectively managing tradeoffs, gaining alignment with stakeholders
- Solid understanding of global HR programs including compensation, performance management, organizational structure, and leadership development
- Strong analytical capabilities or prior experience working in analytical functions like compensation or people analytics
- Understanding of various employment laws and their impact on HR matters
- Demonstrated ability to partner within and outside of HR
- Unquestioned integrity with assertiveness, presence, and confidence
- High EQ, personal maturity, cultural awareness and compassion
- Strong written and verbal communication skills and presentation skills
For San Francisco, CA-based roles: The base salary range for this role is USD $195,000 per year - USD $217,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- Minimum 12 years of relevant professional experience
- Bachelor’s degree
- Strong knowledge of HR best practices, including talent management, change management, and performance management
- Experience working in a fast-paced, matrixed environment
- Excellent communication, interpersonal, and relationship-building skills
- Strong analytical and problem-solving skills
- Ability to collaborate and influence at all organizational levels
- Deep business acumen to understand, anticipate, and solve business needs
- Experience providing HR consultation to senior leadership in a large-scale customer support and solutions business
- Understanding of how AI is transforming customer support
- Strong influencing skills and success in fast-paced, changing environments
- Ability to make timely, principles-based decisions and manage tradeoffs
- Understanding of global HR programs, including compensation, performance management, organizational structure, and leadership development
- Strong analytical capabilities or experience in compensation or people analytics
- Understanding of employment laws and their impact on HR matters
- Ability to partner within and outside of HR
- Integrity, assertiveness, presence, and confidence
- High emotional intelligence, maturity, cultural awareness, and compassion
- Strong written, verbal, and presentation skills
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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