Senior Help Desk Technician
A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Systems Admin to provide service to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives around Systems Administration. Because of the very wide breadth of systems that will be configured, supported and maintained, the ideal candidate must have a wide knowledge base including, end user support, small business networking, Microsoft 365, active directory and server technologies used by small and midsize business.
Responsibilities:
Attending customer support requests and service escalations via phone, email or chat.
Attending to alert escalations
Performing server and network troubleshooting remotely
System maintenance
Follow change control process
Document and follow procedures in alignment with ITIL
Work on projects and tasks assigned in a timely manner
Required technical skills include but are not limited to the following:
2 years’ experience managing Microsoft Office 365 Suite
Teams including Teams Phone
SharePoint and OneDrive
Outlook\Exchange Online
Intermediate Entra ID knowledge
Intermediate Windows Server administration knowledge
A base understanding and knowledge of virtual technologies such as VMware ESX, or Hyper-V
Novice to intermediate Azure environment knowledge
Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN
Qualifications:
Previous experience in IT in a client and end user support role
Strong interpersonal skills and ability to quickly build a rapport with people
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Other Details about the Job
This is a Full-Time position.- All standard benefits are included such as medical/dental/vision insurance and vacation time.
- We encourage and reward professional certifications
- Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
- You will be placed at our Fair Lawn, NJ office, post-pandemic. Please do not apply if you are not local or are not willing to relocate.
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What We Do
Five Rivers IT Provides IT infrastructure solutions to Small and Medium Businesses.
Five Rivers IT strives to help businesses drive productivity, maximize value and increase reliability within their IT infrastructure. We accomplish this by providing our clients with the best IT architects, infrastructure solutions, data management and cloud services available.
At Five Rivers IT, we build reliable IT infrastructures so you can run your business with peace of mind. We believe that IT solutions are the tools needed to run your business, and should not become your business. We avoid this scenario by partnering with our clients to determine effective solutions, often acting as their own IT staff, if necessary. Whether it’s an office move or moving to a cloud-based platform, we provide the knowledge, know-how and dedication necessary to get the work done – on time and within budget.
Five Rivers IT offers strategic planning, project management and technical services that enable you to garner control of your IT systems. From conducting comprehensive requirement analyses to providing custom tailored solutions, Five Rivers IT is ready, willing and able to meet all of your technology needs.
