Technical & Professional Skills
· Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook.
· Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC.
· Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management.
· Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices.
· Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity.
· ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations.
Professional & Soft Skills
· Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset.
· Strong customer service acumen, effective teamwork, and autonomous execution.
· Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers.
· Proven ability to manage multiple competing priorities and consistently meet strict deadlines.
Added Advantages
· PowerShell scripting, automation, and Microsoft Graph API knowledge.
· Certifications: Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900).
Skills Required
- Administration and troubleshooting experience across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook
- Experience with Microsoft Entra ID, Active Directory, MFA, Conditional Access, SSO, and RBAC
- Experience with Microsoft Intune, MDM/MAM, Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management
- Experience with Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices
- Support experience with Windows 10/11, macOS, iOS/Android, VPN, DNS, DHCP, TCP/IP, and wireless connectivity
- Experience with ServiceDesk Plus, incident and change management lifecycles, and SLA-driven operations
- Exceptional analytical and troubleshooting capabilities
- Strong customer service, teamwork, autonomous execution, knowledge sharing, and technical documentation skills
- Ability to guide Level 1 support engineers and manage competing priorities under strict deadlines
- PowerShell scripting, automation, and Microsoft Graph API knowledge
- Microsoft certifications such as MS-102, MD-102, AZ-900, or SC-900
The Hackett Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hackett Group and has not been reviewed or approved by The Hackett Group.
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Flexible Benefits — Remote/hybrid flexibility is consistently highlighted, with support for home-office expenses in some cases. Feedback suggests location flexibility is a bright spot that improves day-to-day experience.
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Fair & Transparent Compensation — Publicly posted salary ranges and role-specific target bands offer clear expectations and help candidates assess fit. Feedback suggests compensation can be competitive for certain roles and markets.
The Hackett Group Insights
What We Do
The Hackett Group, Inc. (NASDAQ: HCKT) is a Gen AI strategic consulting and executive advisory firm that enables Digital World Class® performance. Using Hackett AI XPLR™ and ZBrain™ – our ideation through implementation platforms – our experienced professionals help organizations realize the power of Gen AI and achieve quantifiable, breakthrough results, allowing us to be key architects of their Gen AI journey. Our expertise is grounded in unparalleled best practices insights from benchmarking the world’s leading businesses – including 97% of the Dow Jones Industrials, 89% of the Fortune 100, 70% of the DAX 40 and 55% of the FTSE 100. Visit us at www.thehackettgroup.com.
