Chewy is looking for a Senior Analytics Manager to join our Healthcare Analytics Team based in Bellevue, WA. In this role, you will own and develop analytics infrastructure, tools, and analyses which directly impact customer-facing products and features. You will achieve these goals by defining analytics requirements and delivering results in collaboration with Payments and Gift Cards orgs along with other cross-functional teams.
The ideal candidate demonstrates outstanding skills analyzing large data sets, partnering with business customers, and turning analyses into actionable insights. This individual is highly proficient in developing and driving cross-functional project plans while being able to operate with minimal direction from leadership. Strong written and verbal communication skills are required as this role will lead analyses, share findings with business teams, and drive strategies that promote favorable financial and customer experience outcomes. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll do:
- Partner with Payment & Gift Cards senior leadership and cross-functional teams to develop and implement a comprehensive analytics strategy that improves payments & gift cards operations.
- Partner with business and product owners to document requirements, design experiments, and own analytics for multiple customer-facing feature launches and tests
- Lead cross-functional payments and gift card programs, leading all aspects of data product development and ensuring alignment and accountability across business, engineering, and operational teams
- Collaborate with finance, product, operations, and engineering teams to define and track key performance metrics, conduct root cause analyses, and proactively find opportunities to drive continuous improvement
- Combine multiple data sources, including payments, clickstream, and customer transactional data, to build tools that enable improvements in customer experience and financial outcomes
- Collaborate with Tech, Product, and data engineers to anticipate, drive, and communicate data infrastructure changes across enterprise data sets
- Independently find opportunities for application of advanced analytical solutions, ultimately deploying these solutions independently
- Mentor entry level business analysts
What You'll Need:
- Bachelor's degree in a quantitative field such as Finance, Math, Statistics, Economics or a related degree with analytics and quantitative emphasis.
- Minimum 6 years of related work experience using data and analytics
- Strong communication skills with proven track record to translate large data sets into clear, written analyses with specific business recommendations
- Proficiency in SQL and statistics
- Advanced Excel skills
- Strong data visualization skills using software such as Tableau, Power BI, etc
- Proven experience independently leading cross-functional projects, delivering results on tight timelines
- Familiarity with Ecommerce payment processing, cost of payments, gift card issuance and redemption and associated KPIs
- Detailed understanding of Financial KPIs, P&L statement, and accounting principles
- Outstanding attention to detail
- Ability to operate in ambiguous environments with speed and dedication
- Ability to travel up to 10% of the time
Bonus:
- Ecommerce or Retail experience leading payment operations and gift card program management strategies
- Masters or equivalent advanced academic degree
- Project Management Certification
- Advanced technical skills using R, Python, or other programming languages
- Data modeling experience in Merchandising, Finance, Retail/Ecommerce, Payments
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$155,500-$222,000 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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