Our Opportunity:
Chewy is growing! We are looking for a Senior Healthcare Analytics Manager to join our Healthcare Analytics Team. In this role, you will own end-to-end analytics for high-growth retail business lines: Compounding Pharmacy and Equine + Exotics. As the Analytics leader for these businesses, you will maximise all available data sources (catalog, clickstream, operations, customer feedback, financials) to deliver self-service analytics tooling and deep-dive analyses that drive actions yielding positive impact on the customer experience and financial P&L. You will partner with business General Managers, Product Managers, and Data Engineers to define and implement an analytics roadmap that helps these businesses continue to scale.
The ideal candidate is technically proficient – able to analyze large, diverse data sets, build self-service analytics tools and visualizations, and conduct deep analysis with actionable insights. Additionally, this individual is an independent operator, a highly effective collaborator across technology and business domains, a clear written and verbal communicator, and brings a demonstrated track record of delivering high quality impactful results.
What you'll do:
- Lead insights generation by delivering analyses that use data to tell a story and offer recommendations to improve business performance.
- Define and develop new KPIs and analytics frameworks to measure success and monitor progress against strategic business goals.
- Build user-friendly reporting and dashboards for both internal and external customers.
- Assess the data needs of the business and partner with technical teams to deliver proof of concepts and conduct QA/UAT on new data sources.
- Create and continuously improve documentation and training materials.
What you'll need:
- 6+ years of experience in analytics, business intelligence, data science or similar role.
- Demonstrable experience building and delivering self-service analytics tooling and in-depth analyses with quantifiable business impact.
- Technical proficiency in SQL, Tableau (or equivalent BI tool), and Excel. Python experience is a bonus.
- Experience with e-commerce, omni-channel, or retail data (catalog, promotions, clickstream, fulfillment, customer feedback, etc.) and thorough understanding of business performance indicators and financial P&L.
- Experience applying advanced analytics concepts (experiment design, A/B testing, statistics, etc.) to evaluate and improve business performance.
- Demonstrated leadership, independence, cross-functional collaboration, and communication across all levels of an organization.
- Ability to travel up to 10% of the time.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
