Senior Hardware Product Manager

About Kontakt.io

Every day, intelligent software orchestrates the physical world around us – from matching drivers with riders to optimizing global supply chains. Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems.

At Kontakt.io, we're changing that. By combining proprietary hardware, AI-powered intelligence, and deep integrations with the systems hospitals already rely on, we're creating a real-time understanding of hospital operations that software alone can't deliver. That intelligence powers the execution layer hospitals have been missing – helping care teams make smarter decisions and deliver better patient care.

Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we're pioneering the next generation of healthcare operations. We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue – not because we're following a market, but because we're defining one.

If you're excited to solve hard problems, work with a team of builders, and help hospitals deliver better care every day, we'd love to meet you!

As Hardware Product Manager, you'll own the physical layer that makes everything else possible — beacons, badges, tags, gateways, and sensing devices. This is a hands-on role. You'll be in the factory, in the field, and in the weeds with engineering.

What You'll Do

• Define what we build next — across beacons, tags, badges, and gateways. You'll set the priorities, write the specs, and make sure the team is always working on the right thing.

• Get into the weeds with engineering. EVT failures, antenna placement tradeoffs, battery drain edge cases — you're in those conversations, not above them.

• Own the China relationship. Fly to Shenzhen, walk the factory floor, push back on timelines, negotiate costs, and make sure what ships is actually what you designed.

• Be the connective tissue between hardware and software. Firmware capabilities, BLE advertising behavior, OTA rollouts — you make sure the physical and digital sides of the product don't drift apart.

• Translate what hospitals actually need into hardware that works in the wild — through walls, on moving equipment, in RF-noisy ICUs. Field performance is the only metric that matters.

What Success Looks Like

• 30 Days: You've handled every device we ship, dug into field failure data, and shadowed at least one customer deployment. You know what's broken and what's next.

• 60 Days: You own a hardware roadmap — prioritized, grounded in real constraints, and already socialized with engineering and leadership.

• 90 Days: You've driven a real decision to sign-off. A design change, a vendor call, a product variant. Something tangible.

• 6 Months: You've shipped something — a full NPI or a meaningful revision — on time, on cost, and with better field performance than what it replaced.

You're a Fit If You…

• Have shipped hardware — real products, real factories, real NPI cycles. At least 5 years doing this, not adjacent to it.

• Know BLE well enough to have an opinion. Advertising intervals, RSSI behavior, multi-path in dense environments — you've debugged these problems, not just read about them.

• Have spent real time with Chinese manufacturers. You know what to watch for at EVT, how to push back without blowing up the relationship, and why you need to be on the factory floor in person.

• Can read a mechanical drawing and challenge an enclosure decision. You don't need to be a ME, but you need to know enough to ask the right questions.

• Obsess over field performance. Battery life, drop rates, deployment simplicity — you feel it personally when a device underperforms in the wild.

• Are happy to jump on a plane to Shenzhen or Kraków when it matters. This role requires presence, not just Zoom calls.

• Ship first, perfect later. You make decisions with incomplete information and own the outcome either way.

• Bonus: You've worked on RTLS, UWB, or anything deployed in healthcare or another regulated environment.

Logistics, Perks & Benefits

• Built for collaboration - our team a hybrid schedule of 3 days/week minimum from our New York City office

• Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors

• Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work

• Autonomy to solve meaningful problems with work that ships quickly and makes a difference

Compensation

The expected base salary range for this role is $160,000 – $190,000 for New York-based candidates. Actual compensation within this range will be determined based on relevant experience, skills, and qualifications. In exceptional cases, where a candidate’s experience or qualifications significantly exceed those anticipated for this role, we may consider the candidate for a more senior level. This role may also be eligible for equity and bonus compensation.