Senior Growth Operations Manager

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We are seeking a highly motivated and operationally proficient leader to join our Growth Marketing team as the Senior Growth Operations Manager. This role will act as the Chief of Staff to the VP of Growth, providing operational, analytical, and strategic support across all growth initiatives. The ideal candidate will have a deep understanding of growth operations & analytics, project management, and cross-functional coordination, enabling the marketing organization to operate efficiently and at scale.

As the Senior Growth Operations Manager, you will play a critical role in defining and executing the operational strategy for the Growth Marketing team. You will work closely with key stakeholders across Performance Marketing, Marketing Automation, SEO, Courier Marketing & B2B Marketing Teams to ensure seamless planning, analytical insights & execution of marketing campaigns, optimize processes, and enhance overall team performance. 

This role requires a strong ability to manage complex projects, drive alignment across various teams, and ensure that growth initiatives are delivered on time and within budget.

What you’ll be doing:

• Operational Strategy: Develop, implement, and own the operational roadmap for the Growth Marketing team, ensuring that all initiatives are aligned with business objectives and growth targets. Streamline processes and optimize workflows to increase efficiency across teams.
• Cross-Functional Collaboration: Act as a key liaison between the Growth Marketing team and cross-functional partners, including Growth Teams, Marketing Tech, Analytics, and Finance. Ensure alignment on goals, timelines, and resources to drive successful execution of growth initiatives.
• Project Management: Oversee the end-to-end execution of growth marketing campaigns and projects. Track milestones, manage timelines, and ensure that deliverables are met. Proactively identify potential bottlenecks and provide solutions to keep initiatives on track.
• Data-Driven Decision Making: Collaborate with the Analytics and Data Science teams to gather insights, analyze performance, and provide recommendations for optimization. Use data to inform decision-making and continuously improve marketing operations.
• Resource Allocation: Work closely with the VP of Growth to manage team resources effectively. Identify gaps in team capabilities and propose solutions, including hiring, training, or reallocating resources to ensure the team can meet its goals.
• Process Optimization: Lead efforts to improve the governance and operational processes within the Growth Marketing team. Develop and implement best practices, training programs, and documentation to ensure that the team operates efficiently and effectively.
• Strategic Insights and Leadership Support: Provide operational insights and strategic recommendations to senior leadership. Support the VP of Growth & Other key leaders in preparing for key meetings, presentations, and decision-making processes.

Qualifications

• Proven experience in operations, project management, or a Chief of Staff role, preferably within a growth or marketing function.
• Strong organizational and leadership skills with a proven ability to manage complex, cross-functional projects.
• Excellent communication skills with the ability to present operational strategies and insights to diverse audiences.
• Experience in resource allocation, budgeting, and performance tracking to ensure efficiency and effective execution of growth marketing initiatives.
• Excellent skills with analytical & data analysis with BI tools or Excel. SQL is a plus.
• Ability to influence and negotiate with external partners and internal stakeholders without direct authority.
• Solutions-oriented and proactive, with a demonstrated ability to work in fast-paced, ambiguous environments.
• Strong attention to detail and ability to manage multiple priorities simultaneously.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Along with a competitive salary and benefits, you will also be eligible for:

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Stock options available

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!