Our client is a trusted provider of design, fabrication, and installation services, specializing in signage for business interiors, vehicle wraps, and custom projects. With a state-of-the-art facility and a skilled team, they deliver high-quality, innovative visual branding solutions—from concept to completion. Their offerings include experiential graphics, architectural signage, custom metal signs, and outdoor business displays, all supported by advanced technology and a commitment to excellence.
The General Manager is the senior leader responsible for driving revenue growth, overseeing daily operations, and ensuring the delivery of high‑quality signage solutions. This role leads the company’s sales effort while managing cross‑functional teams—including sales, design, production, installation, and administration—to achieve strong financial performance and exceptional customer satisfaction. The GM sets the strategic direction, builds a high‑performing sales culture, and ensures operational excellence across the organization.
Key Responsibilities:
Sales Leadership & Business Development
• Serve as the primary driver of the company’s sales strategy and revenue growth.
• Develop and execute sales plans, prospecting strategies, and key account management initiatives.
• Participate directly in major sales opportunities, client presentations, and high‑value quoting.
• Analyze market trends, identify new business opportunities, and expand the company’s presence in target industries.
• Ensure accurate, timely, and competitive estimating and proposal development.
• Build and maintain strong relationships with key customers, partners, and referral sources.
Leadership & Team Management
• Provide hands‑on leadership to all departments: sales, design, production, installation, and customer service.
• Recruit, train, and develop team members to build a cohesive, high‑performing organization.
• Establish clear performance expectations and hold staff accountable for results.
• Foster a culture of collaboration, accountability, and continuous improvement.
Financial Management
• Own the company’s P&L, budgeting, forecasting, and financial reporting.
• Monitor job costing, margins, labor efficiency, and material usage.
• Implement cost‑control measures and identify opportunities to improve profitability.
• Approve purchasing decisions and manage vendor relationships.
Customer Experience & Quality Assurance
• Ensure a consistent, high‑quality customer experience from initial inquiry through installation.
• Resolve escalated customer issues with professionalism and urgency.
• Maintain high standards of quality, accuracy, and service across all departments.
Strategic Planning & Growth
• Develop and execute strategic plans to increase revenue, market share, and operational efficiency.
• Evaluate and implement new technologies, equipment, and service offerings.
• Drive continuous improvement initiatives across sales, operations, and customer service.
Qualifications:
Required
• 5+ years of management experience, ideally in signage, printing, manufacturing, construction, or a related industry.
• Background in B2B sales, account management, or business development.
• Proven success leading sales teams and achieving revenue targets.
• Strong understanding of production workflows and project management.
• Experience managing budgets, financials, and performance metrics.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced, deadline‑driven environment.
Preferred
• Experience with sign‑industry software
• Knowledge of permitting processes, ADA signage requirements, and installation methods.
Opportunities:
--Equity options based on company growth and profitability
--Lead and grow the sales department into a larger division.
--Work in a collaborative environment with cross-functional teams.
--Influence company strategy through pipeline management and performance metrics.
