Job Summary
What’s next in your career? If it’s working on cutting-edge solutions in cutting-edge solutions, harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design, you’re in the right placeIFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.
The role is based in New York, NY (onsite). Be part of a supportive, passionate, and purpose‑led team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
Serve as the primary interface with IFF Sales and the customer, providing daily and ongoing communication, including occasional in‑person meetings.
Fulfill customer requests for pricing, oils, documentation, samples, and other key information.
Schedule, organize, and prepare client meetings, ensuring submission materials and supporting documents are ready; document recap notes and action items.
Manage daily shipping coordination, including preparing and printing sample labels and shipping documentation as the on‑site point person.
Mitigate logistical issues during the submission process and regulatory initiatives by following up with internal partners.
Lead coordination of NOAM customer projects across perfumery, labs, marketing, production, customer service, and scent design.
Manage IFF systems and project‑specific information, including base details and submissions.
Track and organize stability testing for products with accurate monitoring and reporting.
Determine and respond to customer needs and requests throughout the project lifecycle.
What Makes You the Right Fit
Act as the lead client contact for the global Personal Care Sales Service team.
Coordinate with global sales service partners to ensure adherence to client data processes and policies.
Drive globalization of customer templates (e.g., Certificate of Analysis, preshipment templates).
Manage updates for NOAM formulas in SAP, including Master Data, Listing, Pricing, Category, and Brand.
Maintain monthly Account Project Status reports.
Support reporting of win/loss metrics and other key KPIs.
Create and distribute global Personal Care category collection kits.
Execute Category/Client‑specific regulatory programs.
Maintain and optimize a portfolio of 250+ scents for regulatory, toxicology, and supply considerations
How Would You Stand Out?
Successfully manage formula modification workflows across multidisciplinary teams.
Oversee progress from sampling to regional distribution and global submission.
Serve as a strong liaison between customers and internal IFF teams, ensuring clarity and accuracy throughout all regulatory and project processes.
Why Choose Us?
You’ll join a global creative and scientific powerhouse focused on innovation in scent and personal care.
You’ll collaborate directly with perfumers, regulatory teams, customer service, and marketing professionals.
You'll play a key role in ensuring accurate, timely delivery of customer submissions and regulatory documentation.
Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Salary Ranges:
Top Skills
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
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