Senior Operations Associate

Posted 12 Hours Ago
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Los Angeles, CA
Hybrid
60K-75K Annually
3-5 Years Experience
Logistics • Software • Transportation
The Role
The Senior Operations Associate at Flexport will manage daily air freight export operations, improve trade lanes, serve as the primary contact for partners, mentor the team, and ensure high-quality service delivery while focusing on process enhancements and operational leadership.
Summary Generated by Built In
About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Help our customers improve their global supply chains

The Opportunity:

The Senior Operations Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role you will work directly with Flexport’s end customers to help them achieve their logistics goals. Within your region you will partner with: our sales and customs teams, subcontractors, carriers, terminals and trucking providers to ensure a positive customer experience. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to build your leadership capabilities within a global operations team, as well as broaden your exposure to your client base acting as their supply chain subject matter expert.  As the resident expert on the intricate world of the logistics industry, you will take on a player-coach role in the mentoring and development of your team, helping them to uphold performance standards and guiding them to solve complex issues for clients and vendors. As the person who mentors the team managing movement in your region, you have the unique opportunity to work with your regional sales team to improve and grow our customers’ business. 

You will:

  • Oversee and participate in the daily end-to-end handling, processing and movement of air freight export shipments
  • Grow and optimize the export trade lanes from the US West Coast gateways 
  • Serve as the day-to-day relationship manager for internal and external partners such airlines, trucking and warehouse vendors
  • Oversee day-to-day operations with these partners and act as the primary point of contact for internal and external escalations
  • Act as a subject matter expert to internal partners on the commercial and sales team and participate in sales activities and business reviews with customers
  • Use metrics to improve and deliver great performance, including data quality and shipment milestone timeliness. You will have internal KPIs and SLAs that demonstrate quality service delivery.
  • Personally represents Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
  • Oversee the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately.
  • Participate in process and tech improvements to make our airfreight export program more efficient and state of the art

You should have: 

  • Minimum 4+ years of experience in air export operations, logistics, freight forwarding, supply chain or airline operations
  • Knowledge of TSA Regulations and Requirements for Air Export
  • Demonstrated ability to coach small teams in day-to-day execution
  • Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
  • Excitement to manage vendor relations and create best-in-class, innovative structures to do so
  • Excellent communication, interpersonal and organizational skills
  • A client service mindset; you are obsessed with client and squad happiness
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
  • Experience generating ideas through data and forming hypothesis and developing experiments
  • Experience Investigating and troubleshooting the customer’s problem
  • High energy, coordination and dedication. As we are working with and across many different time zones, some flexibility and coordination would be required at time to get the job done. 
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about

#LI-hybrid

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.

The US base salary range for this position: (exclusive of bonus, equity and benefits.)

$59,840$74,800 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

The Company
HQ: San Francisco, CA
2,500 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

Founded in 2013, we believe trade can move the human race forward. That’s why our mission at Flexport is to make global trade easy for everyone.

What the internet has done for bits and bytes, Flexport is doing for physical goods: giving every business the ability to connect to any customer, wherever they are in the world. That sounds pretty straightforward, but a fragmented and inefficient global supply chain has held the world back from untapped growth and innovation. By connecting everyone in the global economy we can unlock commerce, creativity, and human progress.

To do so, we’re building the platform for global logistics—empowering buyers, sellers and their logistics partners with the technology and services they need to grow and innovate.

Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B worth of merchandise across 112 countries every year.

Why Work With Us

Global logistics is the circulatory system for the world economy. Our global team of entrepreneurs is empowered to make the important decisions, to advocate for what is right regardless of the bottom line, and to see their ideas tested in the laboratory of the real world. We are uniquely positioned to simplify trade and built to make it happen.

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