American Express Global Commercial Services (GCS) is a global leader in commercial payments, providing Corporate Payment Solutions and expense management tools to help businesses manage spending. The Client Onboarding Services (COS) team plays a critical role in delivering revenue-driving services across the customer lifecycle, with the Client Solutioning team focused on early stages of sales and account development through specialized, high-touch support.
The Sr. Global Manager, Business Solutions is part of the Client Solutioning team, providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions for Corporate Large, and Global clients. This role acts as a trusted consultant aligned with Sales, Account Development, and Product teams, supporting sales pursuits throughout the customer lifecycle.
Responsibilities include developing account strategies, value propositions, business solutions, and commercial proposals that demonstrate how American Express payment solutions can support client objectives. The role is external-facing and critical to driving successful client acquisition, retention, and expansion early in the onboarding process.
ResponsibilitiesSupport Sales and Account Development teams in delivering tailored solutions, clearly articulating the Amex Commercial Services value proposition through client presentations and solutioning
Win and retain corporate payments business for strategic accounts by leveraging cross-functional expertise (sales, product, technology, procurement, travel, consulting) to design solutions that address client pain points and business needs, including process and change management guidance
Secure client alignment on solution designs and ensure effective handoff to Implementation & Technology Solutions teams with comprehensive documentation to enable build and accelerate billing ramp-up
Build and maintain strong internal partnerships across Amex (e.g., Account Management, Sales, Implementation, Technology, Compliance, Product, Partnerships, Consulting, Merchant Services, GNS) to support client satisfaction and loyalty
Track and analyze client engagements through reporting and performance monitoring to assess portfolio health and satisfaction
Lead development, deployment, and continuous improvement of processes and tools to enhance team effectiveness
Define and support best practices regionally and globally, sharing client insights, trends, and thought leadership with Field, Marketing, and Product teams, while contributing to product and process improvements
Design and consolidate solution design for global client opportunities
Facilitate global, complex deals across various regions, partners and products
Familiarity with American Express products across the globe
Minimum Qualifications:
Strong consultative, collaborative, and influencing skills across all levels; ability to drive strategy, align goals, and execute to deliver results, with a strong will to win
Strong change management capabilities, with the ability to guide and motivate clients through transformation
Understanding of evolving commercial card value propositions and the financial dynamics of the commercial card business
Strategic thinking and problem-solving skills, with the ability to analyze business problems and processes, including process mapping
Excellent planning and organizational skills, with the ability to manage complex projects in a dynamic, changing environment using a structured approach
Preferred Qualifications:
In-depth knowledge of American Express commercial card payment solutions and processes, including, not limited to vPayment, BIP, Corporate Purchasing Solutions, BTA, reconciliation tools, data feeds, and MI tools
Extensive knowledge of procurement, finance, and accounts payable functions, processes, and systems, including ERPs, e-Procurement, meetings & events, travel management, and the broader corporate marketplace and competitive landscape
Work Arrangement: This role may be filled as either virtual or hybrid, depending on the selected candidate’s location and business needs. Candidates who live within commuting distance of a company office may be designated as hybrid and generally will be expected to work from the office three days per week. Candidates who do not live within commuting distance of a company office may be eligible for a virtual work arrangement, subject to company policy, business needs, and applicable law. Final work arrangement will be confirmed during the hiring process.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strong consultative, collaborative, and influencing skills
- Strong change management capabilities
- Understanding of evolving commercial card value propositions
- Strategic thinking and problem-solving skills
- Excellent planning and organizational skills
- In-depth knowledge of American Express commercial card payment solutions
- Extensive knowledge of procurement and finance processes
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
