The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
What You'll Be Doing
- Design, implement, and maintain Genesys Engage solutions to meet business requirements.
- Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting.
- Develop and optimize routing strategies using Genesys Routing.
- Monitor and analyze system performance using Genesys Realtime Reporting and Genesys Historical Reporting.
- Manage and support Genesys Intelligent Workload Distribution (IWD) for efficient task allocation.
- Administer and maintain Genesys systems using Genesys Administrator.
- Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling.
- Participate in an on-call rotation to provide 24/7 support and ensure system availability.
- Collaborate with cross-functional teams to ensure seamless integration and operation of Genesys solutions.
- Troubleshoot and resolve complex technical issues related to the Genesys platform.
- Stay updated with the latest developments and best practices in Genesys technologies.
What You'll Bring to the Role
- Minimum 4 years of experience working with the Genesys Engage Platform.
- Proficiency in GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and WFM.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Bachelor's degree in Computer Science, Engineering, or a related field (preferred).
- Genesys certification (preferred).
Skills Required
- Minimum 4 years of experience with Genesys Engage Platform
- Proficiency in GVP, Genesys Routing, Realtime and Historical Reporting, IWD, Administrator, WFM
- Bachelor's degree in Computer Science, Engineering, or related field
- Genesys certification
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
