At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Senior Genesys Cloud & Conversational AI Engineer to join our Customer Interactive Management team, part of our part of our Professional Services Department.
Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation!
For the Senior Genesys Cloud & Conversational AI Engineer role we expect you to:
- Participate to the design, implementation and support of enterprise-grade Genesys Cloud CX solutions.
- Design and deliver customer engagement solutions across voice and digital channels (chat, email, messaging, social media).
- Design, develop and deploy Conversational AI, Voicebots and Chatbots in production environments.
- Integrate Genesys Cloud with CRM systems, enterprise applications and external AI platforms through APIs and cloud services.
- Participate in customer workshops, requirements analysis, architecture design and technical leadership activities.
- Provide troubleshooting and support for complex production environments.
Requirements
What do you need to succeed in this position?
Your experience, skillset and qualifications are going to help you succeed in this position, moving forward.
- University/College Degree in Computer Science, Information Technology or related discipline.
- Minimum 3 years of professional experience in Contact Center, Customer Experience or Conversational AI technologies.
- Proven hands-on experience delivering similarprojects.
- Strong knowledge of REST APIs, JSON, web services and enterprise integrations.
- Programming experience in Java, Python or JavaScript.
- Strong analytical, troubleshooting and problem-solving skills.
- Effective communication skills and ability to interact with both technical and business stakeholders.
- Excellent knowledge of English language (written and verbal).
Benefits
What are we offering to our UniQue IT People?
- People-first approach and open environment to express your ideas
- Work-life balance and a hybrid work model
- Continuous training and development
- Opportunities to join innovation initiatives
- Ticket restaurant – meal vouchers
- Corporate laptop and equipment
- Corporate mobile phone subscription
- Health and insurance plan for you and your family members
- Employee consulting and guidance support by Ergonomia
- Discounts on the services and products of our Group’s companies
- Gift vouchers for major life milestones
- Special work schedule on summer Fridays and birthdays
Our UniQue IT people are the most valuable part of Uni Systems; their knowledge and experience have made us the leading and reliable systems integrator of today and have contributed to our steady financial growth. We have created and are maintaining a stable working environment for our employees, with countless opportunities to innovate and thrive. Our work culture recognizes our UniQue IT people and supports the free sharing of ideas and the flow of information via open communication while appreciating and effectively utilizing the talents, skills, and perspectives of each employee.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
Skills Required
- University or college degree in Computer Science, Information Technology, or a related discipline
- Minimum 3 years of professional experience in contact center, customer experience, or conversational AI technologies
- Hands-on experience delivering similar projects
- Strong knowledge of REST APIs, JSON, web services, and enterprise integrations
- Programming experience in Java, Python, or JavaScript
- Strong analytical, troubleshooting, and problem-solving skills
- Effective communication skills and ability to interact with technical and business stakeholders
- Excellent written and verbal English language skills
What We Do
Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries. With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers. Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies. Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas. At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance. Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.
