Senior Generalist, Human Resources

 Western Union powers your pursuit. 

As a HR Generalist - Regional for a leading global financial services company, you will play a crucial role in guiding people managers through complex people matters in Brazil and as well as countries across South America. You will be responsible for assisting in the execution of HR programs and policies, ensuring alignment with global standards while addressing the unique needs of the regional workforce. Collaborating closely with regional HR teams and leadership, you will provide guidance on HR best practices, assist with performance management, and ensure compliance with local labor laws and company policies. The role requires a proactive, solution-oriented approach, exceptional communication skills (multiple languages highly desired), and the ability to navigate complex, cross-cultural HR challenges in a fast-paced, dynamic environment.  

Role Responsibilities 

• Serve as the primary point of contact for complex HR matters across Brazil as well as other South American countries, including employee relations, performance management, leave management, and workplace accommodations. 

• Ensure consistent and compliant application of company policies, procedures, and programs, adapting guidance as needed to meet labor law requirements. 

• Partner closely with managers and regional leaders to provide coaching and guidance on people's decisions, risk mitigation, and best HR practices. 

• Independently manage escalated employee cases, conducting fact‑finding, documentation, and  

• Support execution of regional HR programs (e.g., performance cycles, corrective actions, investigations, terminations). 

• Resolution in partnership with Legal, Compliance, or HR leadership as appropriate. 

Role Requirements  

• For this role, you will ideally be an experienced human resource professional, with extensive knowledge in Brazil labor laws and regulations. 

• In-depth knowledge of regional HR practices, policies, and labor laws.  

• Critical and creative thinking, attention to detail, and ability to make independent decisions. 

• Experience driving process improvements and fostering a culture of continuous improvement.  

• Excellent communication skills with the ability to interact with stakeholders of different seniority levels. 

• Fluency in English and Portuguese with outstanding verbal, writing, and listening skills. 

• Spanish language will be a plus. 

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few 
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Brazil-specific benefits include:  

• Medical (CarePlus) and dental (Privian) assistance 

• Life insurance  

• Food voucher 

• Transportation voucher 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.