Western Union powers your pursuit.
As a HR Generalist - Regional for a leading global financial services company, you will play a crucial role in guiding people managers through complex people matters in Brazil and as well as countries across South America. You will be responsible for assisting in the execution of HR programs and policies, ensuring alignment with global standards while addressing the unique needs of the regional workforce. Collaborating closely with regional HR teams and leadership, you will provide guidance on HR best practices, assist with performance management, and ensure compliance with local labor laws and company policies. The role requires a proactive, solution-oriented approach, exceptional communication skills (multiple languages highly desired), and the ability to navigate complex, cross-cultural HR challenges in a fast-paced, dynamic environment.
Role Responsibilities
Serve as the primary point of contact for complex HR matters across Brazil as well as other South American countries, including employee relations, performance management, leave management, and workplace accommodations.
Ensure consistent and compliant application of company policies, procedures, and programs, adapting guidance as needed to meet labor law requirements.
Partner closely with managers and regional leaders to provide coaching and guidance on people's decisions, risk mitigation, and best HR practices.
Independently manage escalated employee cases, conducting fact‑finding, documentation, and
Support execution of regional HR programs (e.g., performance cycles, corrective actions, investigations, terminations).
Resolution in partnership with Legal, Compliance, or HR leadership as appropriate.
Role Requirements
For this role, you will ideally be an experienced human resource professional, with extensive knowledge in Brazil labor laws and regulations.
In-depth knowledge of regional HR practices, policies, and labor laws.
Critical and creative thinking, attention to detail, and ability to make independent decisions.
Experience driving process improvements and fostering a culture of continuous improvement.
Excellent communication skills with the ability to interact with stakeholders of different seniority levels.
Fluency in English and Portuguese with outstanding verbal, writing, and listening skills.
Spanish language will be a plus.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Brazil-specific benefits include:
Medical (CarePlus) and dental (Privian) assistance
Life insurance
Food voucher
Transportation voucher
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
03-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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