Job Description
As a Senior Mobile Games Producer focused on Live Operations, you will manage the ongoing performance and evolution of a portfolio of existing mobile games. Your role will involve leading cross-functional teams to optimize player engagement, retention, and monetization through regular content updates, events, and promotions. You will also be responsible for monitoring key performance indicators (KPIs), ensuring game stability, and driving the strategic direction of live operations to maximize the games’ long-term success. Additionally, you will play a crucial role in project and sprint planning to ensure the smooth execution of live operations initiatives.
About UserWise
We are dedicated to transforming the gaming landscape through our S-tier team of industry veterans, talented game developers, and innovative designers. Headquartered in the USA, our multinational team brings a wealth of experience and a deep understanding of the gaming industry to every project. We begin by conducting thorough game analyses, pinpointing strengths and areas for improvement across design, gameplay mechanics, user interfaces, and monetization strategies. From there, we craft tailored growth strategies that include feature development, monetization optimization, and engaging content updates. Powered by our cutting-edge LiveOps platform, we enhance in-game experiences, drive player engagement, and maximize revenue for studios. Our commitment to excellence ensures that we regularly deliver fully tested updates that bring your game closer to its ultimate vision. Join us in shaping the future of gaming!
Requirements
Project Planning & Sprint Planning
- Lead project planning efforts for live operations, including defining objectives, scope, timelines, and resource requirements.
- Organize and facilitate sprint planning sessions, daily stand-ups, and retrospective meetings to ensure smooth workflow and effective collaboration.
- Work closely with the development team to prioritize tasks and manage the backlog, ensuring alignment with live operations goals and product vision.
- Adapt project plans and sprint priorities based on real-time game performance, player feedback, and business needs.
Live Operations Management
- Plan, coordinate, and execute live events, content updates, and promotions to drive player engagement and maximize revenue.
- Develop and maintain a comprehensive live operations calendar, ensuring a steady flow of new content and features.
- Monitor in-game activity and player feedback to proactively address issues and identify opportunities for enhancement.
KPI Monitoring & Analysis
- Track and analyze key performance indicators (KPIs), such as DAU, MAU, ARPDAU, and retention rates, to assess the health and performance of each game in the portfolio.
- Utilize data analytics tools to generate insights and reports that guide decision-making and strategy adjustments.
- Implement A/B testing and other data-driven experiments to optimize gameplay, features, and monetization strategies.
Stability & Performance Assurance
- Ensure the stability and performance of live updates by coordinating closely with QA and technical teams.
- Establish processes for rapid response and resolution of live operational issues to minimize downtime and player disruption.
Cross-Functional Collaboration
- Collaborate with design, development, marketing, and community teams to ensure alignment on live operations goals and seamless execution.
- Coordinate with customer support teams to manage and respond to player issues and feedback efficiently.
- Partner with the user acquisition and retention teams to support initiatives that drive player growth and engagement.
App management on Google Play and App Store
- Oversee and manage app deployments on various app stores.
- Create and configure in-app product identifiers (IDs) for seamless integration.
- Maintain and manage app-related data and information across app store platforms.
Risk & Crisis Management
- Identify potential risks in live operations planning and develop contingency plans to mitigate them.
- Lead the response to live issues, such as outages or game-breaking bugs, to restore stability and player confidence quickly.
Qualifications
- Minimum 5+ years of experience in game production or live operations, with at least 3 years in a senior or lead role.
- Proven experience managing live operations and development for mobile games, especially within free-to-play models.
Skills
- Strong analytical skills with experience in data-driven decision-making and KPI analysis.
- Excellent project management abilities, including the capability to prioritize and manage multiple projects in a fast-paced environment.
- Exceptional communication and leadership skills, with the ability to motivate and collaborate effectively across diverse teams.
Knowledge
- Deep understanding of live service best practices, player lifecycle management, and monetization strategies.
- Proficiency with analytics tools (e.g., Google Analytics, Mixpanel, Tableau) and project management software (e.g., JIRA, Confluence).
- Technical knowledge of mobile game development processes, server architecture, and live operations tools.
Education
- Bachelor’s degree in Game Design, Business, Analytics, or a related field (or equivalent experience).
Additional Requirements
- Passion for mobile games and a commitment to delivering a high-quality player experience.
- Strong attention to detail and the ability to anticipate and resolve problems before they impact players.
- Experience with user acquisition, retention, and community management is a plus.
Benefits
- Opportunity to collaborate with top international gaming studios including PeopleFun, Halfbrick, AppLovin, and more.
- Above-market, tax-free USD salaries with performance-based incentives.
- A chance to shape QA strategy and lead a high-impact team in the global gaming industry.
- Career growth & mentorship opportunities in a fast-paced, innovative environment.
- Exposure to cutting-edge LiveOps practices, advanced analytics, and modern QA tools.
- A supportive, multinational team culture that values innovation, collaboration, and continuous learning.
Skills Required
- 5+ years of experience in game production or live operations
- At least 3 years in a senior or lead role
- Experience managing live operations and development for mobile games
- Experience with free-to-play mobile game models
- Strong analytical skills and experience with data-driven decision-making and KPI analysis
- Project management ability, including prioritizing and managing multiple projects
- Strong communication and leadership skills
- Deep understanding of live-service best practices, player lifecycle management, and monetization strategies
- Proficiency with analytics tools such as Google Analytics, Mixpanel, or Tableau
- Proficiency with project management software such as Jira or Confluence
- Technical knowledge of mobile game development processes, server architecture, and live operations tools
- Bachelor's degree in Game Design, Business, Analytics, or a related field, or equivalent experience
- Experience with user acquisition, retention, and community management
What We Do
UserWise Services builds high-performance external teams for game studios, focusing on new game development, LiveOps, and growth using a proprietary AI-powered toolset.
