Senior Game Community Manager

Company Description

About Gameloft

Leader in the development and publishing of mobile games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.
All trademarks referenced above are owned by their respective trademark owners.

Job Description

The Gameloft Barcelona Studio have an exciting opportunity for a Senior Game Community Manager to integrate their team of community experts working on Disney Speedstorm.

As a Senior Game Community Manager, you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for our most engaged cohorts of players & fans of the game around the world!_ In this role, you will be dedicated to fostering healthy & thriving communities on a set of key channels for the game. Your main responsibilities will be defining, developing & managing the best community content & experiences, in order to keep them entertained & engaged with the game. As such, you will be working with a Junior Community Manager in caring for the game’s communities & funneling their feedback in order to support your game team in continuously improving our players' experiences. PASSION is key! For this position, we expect you to have an understanding of the ins-&-outs of gaming communities, & their importance within a game’s lifecycle. It goes without saying that to be truly a great fit for this position, you should be a gamer at heart, with a hands-on understanding of the power of communities in the gaming realm and a passion for all things Disney.

Community Channel & Content Strategy — 50 to 60%

· Develop & produce the evergreen content approach for the social media networks you are responsible for, in equation with the game’s priorities & objectives throughout each period.

· Great communication & collaboration skills with the Licensor, ensuring that plans proposed are appealing & meet the License standards.

· Ensuring that the community of players has first-hand access to patch-notes, tutorials, promotions & information on events happening in the game.

· Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for, & when necessary, propose ways to optimize the content creation process to ensure a positive ROI

· Track & analyze community & content performance KPIs, & ensure steady progression quarter-onto-quarter on the channels you are responsible for.

Campaign & community activation development — 20%

· Ideate, plan & execute community-focused activations to support the game’s major production milestones.

· Track & analyze the performance of each campaign & share learnings in order to continuously improve each activation.

· Collaborate with other key stakeholders (influence, marketing, live ops, CMI etc.) in order to ideate & amplify community-focused activations.

Community engagement & moderation — 10%

· Develop a conversational approach on the channels you are responsible for, to build a strong bond with all community members.

· Work hand-in-hand with the game’s Junior Community Manager in order to ensure maximum coverage rate across the channels you are responsible for.

· Work hand-in-hand with the game’s Junior Community Manager in order to continuously improve the moderation & engagement approach for the game.

· Ensuring the validity & use of all frameworks guaranteeing community safety, crisis management, customer satisfaction & game/update technical issues coverage across the channels they are responsible for.

· Analyzing conversations & identifying key insights from the community in order to improve content & community experiences on the channels you are responsible for.

· Develop & amplify UGC across the channels you are responsible for.

· Reach community performance targets in terms of gowth, engagement, overall coverage, reply times, community Csat, overall sentiment, community retention metrics & utilize tools & processes at hand in order to continuously improve performance

Planning, Project Management, social media toolstack — 20%

· Plan, pitch & iterate with the Licensor in order to prepare the most valuable community experiences for the game.

· Work with major game team stakeholders in order to plan & execute community-focused projects for the game.

· Utilize all available tools & resources at hand in order to analyze the impact of your content & community plans; propose improvements, opportunities & challenges, year-on-year.

· Conduct benchmarks & trends observations be a proactive source of ideation for the Game’s community team, but also for the game’s marketing & management teams. (industry and trends)

· Take part in global projects throughout the year, on behalf of your game.

· Create presentations to clearly & effectively pitch ideas, plans , & community insights reports using tools like Canva and SharePoint.

MAIN PERFORMANCE INDICATORS

· Content performance

· Impact on game KPIs

· Sentiment

· Product feedback

· Community retention

Qualifications

• 2 to 4 years of experience in a similar position in videogames industry
• A passion for gaming & gaming experiences of all kinds.
• Analytical mind & KPI driven.
• Understanding of community KPIs & how to track them.
• Understanding of social media networks & how they are used by gamers.
• Experience working with Licensors & quick understanding of processes & how to improve them when necessary.
• Experience on community & social media toolstack (e.g publishing tools, social listening tools, content creation tools such as Canva, Photoshop etc.)
• Relationships-driven Build credible & trusting relationships in a fast-paced environment with a broad range of colleagues & collaborators across the company & the world.
• Fluent in English, both written & spoken.
• Ability to work in a fast-paced & international environment.
• Positive energy, team spirit & a zest of fun are a must.

Additional Information

Why Join the World of Gameloft?

• Because you want to be part of an exceptional experience within a company that is constantly growing!
• Because you want to work with talented people who are industry pioneers!
• Because you want to be part of an international environment with daily contact with other countries & cultures!
• Because you want to work in an inclusive equal opportunity workplace!
• Or, just because you’re looking for a great place to work!

Benefits:

• Permanent contract, full-time job with excellent Social Benefits.
• 25 vacation days per year
• Private medical health insurance
• Flexible compensation with Ticket Restaurant Card
• Free language courses
• Birthday day off + option to work a shortened schedule on three days.
• Flexible work-from-home hybrid model 
• Merit based salary progression system and a competitive initial salary package.
• Career-development opportunities.
• Excellent local working conditions (quality of offices, geographical location of office in the centre of Barcelona).
• ... and Tuesday and Thursday afterwork beers!

We can’t wait to find our next great talent!

Join our team, recently recognized in Forbes' top 100 companies to work for! We're gamers from all walks of life, united in creating a culture of inclusivity. Partnering with organizations like COGAM, we ensure a safe workplace for everyone, regardless of background or gaming preference. Whether you're a casual or hardcore gamer on any platform (we're cross-platform now!), we want you to feel like you belong. Be part of shaping the gaming industry with us!

Please note that only selected candidates will be contacted and your CV will be saved in our files for a period of 6 months.

Want to know more? Please visit our Website: www.gameloft.com

If the offer interests you, Join the Game!