We are looking for a Senior Fund Administrator to join our Client Experience team, providing day to day oversight and support to Fund Administrators while working closely with management to ensure consistent, high quality service delivery. Acting as a subject matter expert, you will provide advice on processes and procedures, support issue resolution, and help maintain strong service standards.
This is a full time, permanent role within a team that delivers client support, effective case management, and accurate administrative processing to meet agreed Service Level Agreements.
The responsibilities will include:
- Support the leadership team in embedding a strong service led culture aligned to organisational outcomes
- Assist with the day to day management of the team, including resource planning and work allocation to meet agreed service levels
- Build and maintain effective working relationships within the team and with stakeholders across the business
- Support people management activities, including contributing to performance improvement processes where required
- Conduct quality reviews in line with established frameworks and service standards
- Provide coaching and constructive feedback to team members on work quality and performance
- Act as the first point of escalation for team queries, issues, and client‑related escalations
- Contribute to ad‑hoc projects and tasks as required to support the smooth and effective operation of the team
What are we ideally looking for in a successful candidate:
- Prior experience in fund administration or a similar financial services operations role
- Strong attention to detail, with the ability to understand customer enquiries, seek clarification where needed, and provide accurate, high quality responses
- Well developed organisational skills with the ability to work under pressure, prioritise effectively, and escalate issues when required
- Naturally curious with a positive, adaptable mindset, demonstrating strong problem‑solving and analytical skills
- Comfortable collaborating with different business units to achieve positive client outcomes, while also working independently when required
- Proven ability to work to KPIs, ensuring quality and performance standards are consistently met
- Previous experience in a fast paced Client Service Centre or a high service delivery environment
- Ability to project a professional, and positive demeanour when engaging with a diverse client base, including in challenging situations
- Excellent written and verbal communication skills
What is in it for you?
- Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
- Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
- We provide significant financial rewards for high performing individuals.
- Join our growing Kuala Lumpur based team, offering autonomy, pace, and the opportunity to make a real impact in a dynamic operational environment
- Hybrid working arrangement: 3 days in office, 2 days working from home
If this role appeals to you, please apply with your cover letter and CV by 13 April 2026.
*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.
For more information, please reach out to us on [email protected]
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
What We Do
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future
