Company :Highmark HealthJob Description :
JOB SUMMARY
This job supports one or more analytical aspects of the product management lifecycle, within a sub-product scope (one or more business application components). Uses regular judgement and discretion to collaborate with customers and business stakeholders in order to: Understand moderate to complex customer and stakeholder needs, moderate to complex business capability needs; Identify opportunities and create business cases and perform advanced cost sheet analysis to support the product strategy and evolve the product roadmap; Translate moderate to complex high-level business needs into detailed business requirements for new / modified business capabilities; Perform research, analyze moderately complex data to determine business problems and trends, assess moderate to complex business processes and business rules to identify/recommend opportunities for process improvements and / or recommendation new / modified business capabilities; Work with business stakeholders and delivery partners to prioritize business capabilities in the product backlog; Provide advanced root cause analysis and corrective action plans; Proactively work with delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies, documents, and resolves moderate to complex risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements and drives business platform recommendations. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires a thorough understanding and advanced knowledge of assigned business platform and business integrations points to analyze and manage delivery across the product management lifecycle.
ESSENTIAL RESPONSIBILITIES
- Partner with and provide strategic counsel to Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans.
- Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams, leveraging an advanced knowledge of modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
- Lead various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
- Effectively communicate with team members, customers, partners, and management, including assisting with or leading business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
- Actively participate and contribute to sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
- Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
- Provide guidance to junior resources within team and share best practices, as appropriate.
EDUCATION
Required
- Bachelor's Degree in Business Administration, Business Management, Information Technology, Information Systems, or related field
Substitutions
- 6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
- Master's Degree in Business Administration, Information Technology, or related field
EXPERIENCE
Required
- 5 years in a Business Analysis and/or Analyst role
Preferred
- 3 years in Lean/Six Sigma and/or Process Improvement
- 3 years in the Health Insurance Industry
- 3 years in the Healthcare Industry
- 1 year supporting product management and/or capability delivery
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
- Lean/Six Sigma
- Project Management Professional (PMP)
- Business Analysis Professional (IIBA)
- Human Centered Design (HCD) / Design Thinking
SKILLS
- Analytical Skills
- Problem-Solving; ability to identify stakeholder problems
- Communication Skills; prior experience collaborating with and influencing senior executives, decision makers
- Report Writing; ability to explain complex information in simple terms
- Advanced knowledge of and some prior experience in applying Agile Methodology and Agile Project Management
- Product Management
- Critical Thinking and Strategic Thinking; ability to perform big-picture thinking while understanding nuances and details of a situation
- Analysis
- Elicitation / Documentation skills
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
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What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.
A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.
Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.
We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.
We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
