The Role
Implement and evolve the UMAX utility software solution by translating customer and business needs into clear product requirements. Serve as the bridge between business stakeholders and R&D, manage requirements’ value and quality, refine Agile stories, align priorities, support Scrum delivery, and train stakeholders on new functionality. The role also involves customer expectation management, documentation, and shaping scalable solutions across the product portfolio.
Summary Generated by Built In
About Itineris
There’s a saying at Itineris : Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
What you will work on
You will work within our Project Delivery teams to implement our UMAX solution at our customers.
UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
What you will work on
As a Senior Functional Analyst, you translate business needs into clear, valuable product requirements and help shape robust, scalable solutions for the UMAX product portfolio—today and as our product evolves.
There’s a saying at Itineris : Together goes a long way. And we live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.
What you will work on
You will work within our Project Delivery teams to implement our UMAX solution at our customers.
UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
What you will work on
As a Senior Functional Analyst, you translate business needs into clear, valuable product requirements and help shape robust, scalable solutions for the UMAX product portfolio—today and as our product evolves.
- Be the link between Business and R&D for a part of our UMAX product portfolio.
- Manage customer expectations and translate business requirements into clear application solutions using Agile story techniques.
- Be responsible for the budget, value, and quality of your requirements.
- Play a pivotal role in the Scrum team: refine stories, align priorities, and support a steady delivery cadence.
- Document, train, and guide stakeholders in adopting new product software.
- Must-have
- 5-10 years of experience as a functional analyst, product owner or equivalent role.
- A Bachelor’s or Master’s degree, preferably inapplied sciences, economics, science or equivalent experience.
- Interest in ERP/CIS and the functional domains related to the utilities industry.
- Excellent written and spoken communication skills in English—able to distill business and functional topics into clear messages.
- Nice-to-have
- Experience in the utility sector.
- Agile Product Owner certification.
- Agile story techniques.
- Understanding of the Agile Manifesto.
- Knowledge of application development, preferably with a product-oriented approach rather than project one-offs.
- Microsoft certifications in D365 Finance, D365 Customer Insights, orD365 Power Platform.
- UX experience.
- How you work
- Analytical.
- Clear communication
- Problem solving.
- Time management.
- Collaboration and teamwork.
- Willingto continually learn and be challenged.
- Quality-driven, result-oriented team player.
- A fast-growing and international environment with offices in Ghent (Belgium), Atlanta (USA), London (UK), and Hyderabad (India).
- Working with future-ready water and energy companies and building valuable utility expertise.
- Internal mobility, developing your career through various educational programs and growth paths.
- An entrepreneurial mindset where you have a direct impact on our growth journey.
- An open environment where we understand the importance of taking a break to recharge and achieve the best results. We make it a priority to celebrate milestones, both big and small.
- Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
- A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.
- Competitive perks & benefits, because we want to help you reach your full potential, both at work and in your personal life.
- A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.
Skills Required
- 5–10 years of experience as a functional analyst, product owner, or equivalent
- Bachelor’s or Master’s degree, preferably in applied sciences, economics, science, or equivalent experience
- Interest in ERP/CIS and functional domains related to the utilities industry
- Excellent written and spoken English communication skills
- Experience in the utility sector
- Agile Product Owner certification
- Experience with Agile story techniques
- Understanding of the Agile Manifesto
- Knowledge of application development, preferably using a product-oriented approach
- Microsoft certifications in D365 Finance, D365 Customer Insights, or D365 Power Platform
- UX experience
- Analytical, problem-solving, communication, time-management, collaboration, learning, quality, and results-oriented abilities
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The Company
What We Do
Itineris is a software company focused exclusively on water and energy utilities. It develops and implements UMAX, a cloud-based Customer Information System, CRM, ERP, asset, and field-service management platform built on Microsoft Dynamics 365 and delivered through Azure. The solution uses workflow automation, AI, and data capabilities to improve utility operations, customer engagement, revenue management, and environmental performance. Itineris serves utility organizations internationally.
