Do you love to build? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap.
We are seeking a senior software engineer who has a specific interest in working across the tech stack on both frontend, backend, and data pipelines. Our tech stack is built in TypeScript, our backend is a GraphQl / node based service, and our frontend runs on React.
You’ll own and deliver major customer-facing components end-to-end. This includes understanding customer needs, helping compile sprint requirements, and ultimately shipping core product features. You’ll get exposure to all aspects of the company, from sales to marketing to customer success, but you’d focus primarily on designing and building user-facing tools.
This role will be in our new San Francisco office, which is our second office after our Santa Barbara HQ.
Who We Are
Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.
We’re currently a team of 20 and growing quickly. We are venture-backed, and just raised our $12M Series A from world-leading VCs.
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to better connect users and builders, so builders can fill the world with products people love.
Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.
What You Bring
You have 4+ years experience as a software engineer
You have hands-on experience working on frontend and backend software systems.
You pride yourself on developing high quality product that solve real customer problems.
You are first and foremost a builder and are excited about the idea of spending 80%+ of your time actively developing software.
You own what you build and take pride in shipping robust high quality software.
You're not afraid of ambiguous product requirements.
You're comfortable meeting with customers.
You've demonstrated significant impact for your team and your organization.
What You Get
Ground floor impact at a seed-stage startup with tremendous latitude over technical strategy and approach
Significant, potentially life-changing equity
Report directly to a founder of the company
Ability to rapidly advance your career alongside company growth
Collaborate with experienced teammates, entrepreneurs, and advisors
Work directly with enterprise customers to ideate and develop solutions
Top Skills
What We Do
We help product and CX leaders better understand their customers with less effort. Our AI organizes and analyzes user feedback so you can build extraordinary products.
Automatically integrate and consolidate feedback from wherever users prefer to get in touch. Then get actionable insights through automatic categorization, actionable alerts, powerful dashboards, and anomaly detection
