HONK Technologies

Senior Full Stack Engineer

Reposted 22 Days Ago

Hiring Remotely in USA

Remote

140K-200K Annually

Senior level

Information Technology • Consulting

The Role

As a Senior Full Stack Engineer, you will design, build, and maintain products, enhance backend systems, and scale machine learning platforms in collaboration with the CTO and engineering team.

Summary Generated by Built In

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

HONK is seeking an experienced and versatile fully remote Senior Software Engineer. In this role, you will work closely with our CTO and team of full-stack engineers to design, architect, and build new products and features. From enhancing our back-end RoR systems to scaling our ML-based dispatch platforms, you will drive the technical direction and play a critical role in our continued growth. This is a perfect opportunity for an engineer who thrives in a fast-paced, data-driven environment, iterates quickly, and is eager to have a hands-on role in shaping product development.

Responsibilities

Collaborate with the CTO and engineering team to design and architect new features and products.
Develop and maintain our back-end dispatch applications using Ruby on Rails.
Improve and scale our real-time, location-based systems and machine learning dispatch systems.
Work across the stack, including building and integrating APIs, improving scalability, and ensuring performance.
Write clean, maintainable code, and review and enforce best practices in system design and coding standards.

Preferred Experience

5+ years of software engineering experience, with a strong background in full-stack development.
Expertise in building highly dynamic web applications in an agile environment.
Proven experience with Ruby on Rails apps, RESTful APIs, and real-time, location-based systems.
Solid understanding of both SQL (PostgreSQL) and NoSQL (Redis) databases.
Hands-on experience with telephony apps (e.g., Twilio) is a plus.
Experience with scalability and performance management of large-scale systems.
Proficiency with modern tools such as Git, Bitbucket, Jira, and continuous integration (CI) pipelines.
Strong communication skills and ability to lead and mentor other engineers.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

Top Skills

Bitbucket

Ci Pipelines

Git

JIRA

Postgres

Redis

Ruby On Rails

Twilio

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The Company

HQ: Los Angeles, California

125 Employees

What We Do

HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands.

HONK delivers results for your business:
HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results:
> 50% reduction in service wait times
> Double digit increases in NPS and Customer Satisfaction scores
> 100-200% increases in automation and STP(straight through processing)
> Saving hundreds of thousands in operational costs for clients

With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines.

HONK's digital-first, modular approach is designed to optimize:
> Roadside assistance programs
> Auto claims processing
> Accident scene management
> Fleet maintenance
> Vehicle logistics and transport

Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients.

Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014.

––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions
––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com.
––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.