Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are tasked with developing the next gen application from the ground up and we get our choice of UI and Backend tools to accomplish the task. If you love having big goals, real world challenges, and making customers incredibly happy whilst fostering your obsessive need for perfect code and user experience, this is the job for you. Please note, 2 days per week working onsite in the Porto office is required for this role.
Key Responsibilities:
- Be part of an agile team to develop a scalable, highly available cloud contact center software using Java and single-page JavaScript.
- Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers.
- Deliver scalable software in both private cloud and public cloud settings (AWS and Google Cloud Platform).
- Deliver using containers (docker, Kubernetes) using CI/CD in a DevOps model.
- Bring a positive attitude to the team, helping mentor more junior engineers, drive our standards, show ownership and an obsession for our customers.
Required Skills (mandatory):
- 5+ years of professional experience developing Java applications – including delivering RESTful or GraphQL apis.
- 2+ years of professional or open-source experience writing JavaScript MVC.
- Agile coding experience, working in small teams making a big impact fast.
- Familiarity with standard javascript async patterns (events, closures, callbacks, promises, error handling, etc.).
- Strong CS fundamentals and an object oriented language (think an undergrad CS degree, or similar amount of work experience).
- Positive, self-motivated and enthusiastic with a strong sense of ownership.
Appreciated Skills (not mandatory):
- Experience with Voice applications and/or SIP Protocols.
- Experience with Contact Center or Call Center software.
- 1+ years of professional or open-source experience with a JavaScript MVC toolkit such as React, Dojo, AngularJS, Backbone.js, Knockout or Ember.js.
- 1+ years of experience delivering production software using Containers (Docker or similar).
- 1+ years of experience delivering production software into Public Cloud.
- Experience in a modern consumer environment (Pinterest, Box, Quora, Facebook...) and/or open source projects (contributed to node.js, dojo toolkit, NPM modules, etc).
- Experience with GIT SCM.
- Passion for user experience and strong design experience.
- Experience with a data visualization package (Highcharts, d3.js, etc.).
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
#LI-RM1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
