Senior Software Engineer, UCaaS

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

The Unified Communications as a Service (UCaaS) Team is responsible for developing, maintaining, and innovating new features, while ensuring stability for our top-tier communications platform. They manage multiple services that support our high-quality desktop, phones, web, and mobile communication products. Their work ensures seamless and reliable communication experiences across all platforms.

As a Senior Full-Stack Developer, you will help us take on significant engineering challenges, such as: building complex components and improving system scalability and reliability. You will mentor other engineers, promote software quality and security, and work with various teams to execute our product roadmap.
Responsibilities:

• Work with VoIP telecom technologies and infrastructure, including SIP, RTP, Kamailio, Freeswitch, and Asterisk.
• Maintain and update legacy systems utilizing Scala and Erlang.
• Design and implement solutions using relational and non-relational databases and tools (e.g., MySQL, PostgreSQL, Redis, MongoDB, Elasticsearch).
• Serve as the primary technical contact for Product, providing guidance on business objectives, addressing concerns, and managing expectations.
• Demonstrate strong fundamentals in data structures, design patterns, security practices, and algorithms.
• Provide technical guidance and mentorship to team members, assisting in problem-solving and decision-making processes.
• Integrate and elaborate solutions with third-party APIs.
• Collaborate with team members to design scalable and maintainable software architectures that meet project requirements.
• Define test scenarios, unit tests, and integration tests to validate software functionality per requirements.
• Build, test, and deploy applications and APIs using frameworks like Django.
• Communicate effectively and respectfully with team members.
• Exhibit passion for learning, solution consulting, and a willingness to embrace new technologies.

Requirements:

• A Bachelor's degree in software engineering or a related technical field, and/or a minimum of five years of relevant experience.
• Knowledge of VoIP technologies including Kamailio, Freeswitch, and Asterisk.
• Experience with relational and non-relational databases and tools (e.g., MySQL, PostgreSQL, Redis, MongoDB, Elasticsearch).
• Strong developer skills with object-oriented design and problem-solving capabilities.
• Demonstrated track record of owning and implementing end-to-end feature development, from initial design to day-2 operations.
• Familiarity with functional programming languages such as Erlang and Elixir.
• Ability to understand and maintain code in C and Scala for specific telecom-related tasks is a plus.

Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.