Senior Software Engineer, UCaaS

About Us:

Cytracom delivers infrastructure software purpose-built to empower managed service providers (MSPs) and IT professionals (ITSPs) with cloud solutions that connect and secure both traditional and hybrid workforces.
Our secure access service edge (SASE) solution provides identity-based network security and connectivity within a single platform that enables businesses to deploy zero-trust networks, enforce compliance and eliminate traditional firewalls and VPNs.
Our unified communications suite (UCaaS) uniquely aligns with the operating needs of MSPs and enables their customers to experience seamless communication and collaboration regardless of physical location.

Here's a closer look at this key role:

As a Senior Software Engineer for UCaaS, you will tackle significant engineering challenges such as building complex components and enhancing system scalability and reliability. You will advocate for software quality and security, and collaborate with various teams to drive our ambitious product roadmap forward.

Responsibilities:

• Develop and maintain VoIP telecom systems using Freeswitch or Asterisk.
• Optimize system scalability, performance, and reliability in a real-time communication environment.
• Design and implement solutions using relational and non-relational databases and tools (e.g., MySQL, PostgreSQL, Redis, MongoDB, or Elasticsearch).
• Provide technical guidance
• Collaborate with cross-functional teams to achieve business objectives.
• Integrate with third-party APIs to enhance system functionality.

Requirements:

• Strong expertise in Freeswitch or Asterisk (this is mandatory).
• Experience with VoIP technologies such as SIP, RTP.

Preferred Qualifications:

• Knowledge of Kamailio or other telecom infrastructure tools.
• Ability to work with both relational and non-relational databases (e.g., MySQL, PostgreSQL, Redis).
• Proven track record of designing scalable software architectures.
• Experience with programming languages such as Erlang, Scala, or Elixir is a plus.
• 3-5 years of experience in software engineering.

Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.