Senior Fraud Control Analyst

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Senior Fraud Control Analyst

ACCOUNTABILITY STATEMENT The Senior Fraud Fraud Control Analyst is responsible for analyzing transaction patterns and fraud trends across all channels to develop effective and dynamic fraud prevention strategies based on fraud types and member segments. Requires decision-making and resolution of issues not clearly defined by policies and procedures. May train less experienced staff within department and serve as subject matter expert for projects. Frequent interaction with teammates, management, suspects, victims, and other financial institutions. Identifies control failures and recommends solutions

ESSENTIAL JOB FUNCTIONS:

• Partners closely with the VP of Authentication and Fraud on all special projects.
• Works closely with the leadership to develop overall fraud strategy for the organization as well as achieve necessarily milestones.
• Perform trend analytics using valid transaction and fraud data to identify patterns and make recommendation for improved controls.
• Prepare executive level presentations and deliver with utmost clarity. Be able to explain and answer questions related to metrics and trends.
• Identify, analyze and resolve complex issues with limited supervision using various fraud tools, applications and systems.
• Develop, implement and improve comprehensive fraud detection strategies and authorization decision rules that balance fraud loss with member experience.
• Applies advanced statistical and predictive modeling techniques to build, maintain, and improve fraud reduction controls, preparing reports regarding strategies, impact and KPI’s.
• Conduct quality assurance (QA) reviews of fraud alerts and investigations.
• Maintain effective communication with Fraud Management, Analysts and Investigators and others to ensure accurate resolution of all alerts and Investigation cases based off of the QA findings.
• Review the sample selection methodology, metrics reporting and the submission of recommendations on a variety of developmental opportunities and best practices.
• Work with Investigations Manager and Detection Manager to collate metrics and other data as required.
• Update and maintain Fraud Dept. Policies and Procedures, as necessary.
• Assist team members in other areas as needed such as during absences, holidays and times of backlogs.
• Keeps abreast of new fraud schemes to enhance transaction monitoring (e.g. best practices in the industry).

• Proactively keeps the VP informed of notable activities/situations. 
• Develop/maintain inter-departmental colleague network and individual knowledge to keep abreast of existing/emerging fraud trends within the financial institution industry to proactively mitigate similar risks to VyStar.
• Works closely with the VP over all team to promote a sense of teamwork and an enterprise-wide proactive risk mitigation approach.
• Ensure deadlines are met consistently and follow-up activities are completed timely.
• Successfully complete all required training and assessments (e.g., BSA, Compliance, Information Security, Sexual Harassment, Diversity training, etc.).
• Maintain strong working proficiency in various business-related systems (e.g., MISER, Verafin, Rapid Eye, Verint etc.).
• Maintain moderate to high proficiency in the Microsoft and Excel (including use of pivot tables and general data sorting/data table manipulation capabilities).
• Consistently communicates with the highest level of professionalism with members, judicial/legal entities, external entities, VyStar employees, etc.

VyStar Excellence Behaviors: Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of the job. 

• Focus: Focus your full attention by carefully listening to and observing your client or member.
• Connect: Consistently be friendly and approachable. Demonstrate you care.
• Understand: Listen empathetically and ask questions. 
• Counsel: Recommend solutions based on your client’s or member’s needs and objectives.

• Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.

EDUCATION AND JOB REQUIREMENTS – Professional

A Bachelor’s degree in a business curriculum or a related field is required.

3+ years’ experience in a fraud investigation or financial fraud system analyst experience.

A professional Certified Fraud Examiner certification is required within 1 year of accepting this position. Obtain necessary continuing professional education hours to retain professional certification as applicable and continuously build individual knowledge. 

Maintain an understanding of VyStar’s overall business plan objectives. Competent knowledge and experience with Fraud requirements. Competent PC skills and working knowledge of various software applications (e.g. Word, Excel, Access, etc.) is required. Experience with direct customer/member contact in a financial institution is desired.

Display excellent written, report writing and oral communication skills when interacting through the organization, with vendors and others external to VyStar. Maintain professional composure, objectivity and fairness when dealing with conflicts and sensitive matters. Display attention to detail and accuracy, ability to multi-task and meet established deadlines. Exhibit sound judgment, problem solving, and analytical skills. Display high level of ethical integrity and the ability to maintain confidential and sensitive information appropriately. Demonstrate due professional care and the highest standards of professional competency. Maintain collaborative relationships across the organization and continuously display a strong sense of teamwork and promote within the department.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources