Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. This individual will be responsible for identifying, researching, and analyzing complex fraud and claims trends, including transactions, referrals, policies, regulatory compliance, and/or unusual situations.
In this role, you will:
- Review constant incoming accounts for fraud which would involve analyzing cardholder spend and activity
- Identify potential fraud trends and provide communication to management or team
- Reach out to cardholders or merchants to validate spend
- Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action
- Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken
- Reviews more complex/unique situations with senior department staff
- The Specialist will also handle Emails, and Inbound Phones pertaining to fraud
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ year of fraud prevention and/or fraud claims experience
- Credit card industry experience
- Exposure to TSYS Credit Card System, ServiceView knowledge, Microsoft Office Proficiency
- Ability to identify potential fraud risk and take appropriate action to prevent loss
- Knowledge and understanding of card industry fraud detection or chargebacks
- Knowledge and understanding of Commercial Card, MasterCard, or Visa products & CC fraud detection
- Strong analytical skills with high attention to detail and accuracy
- Outstanding problem solving and decision-making skills
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to work effectively in a team environment
- Strong, clear and concise written and oral communication skills
- Hours are 7:30AM-4:00PM local time
- Ability to work additional hours as needed
- This opportunity provides a hybrid work schedule at one of the posted locations
16 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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