Wells Fargo is seeking a Senior Fraud and Claims Operations Representative in New Account Originations within Fraud and Claims Management. Learn more about our career areas and business divisions at wellsfargojobs.com .
In this role, you will:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
- Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
- Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
- Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
- Provide subject matter knowledge and interpretation of procedures to less experienced staff
- Interact with fraud and claims functional area on a wide range of information as well as with external customers
- 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience with New Account Fraud Originations, including account opening risk identification and mitigation
- Experience with check negotiability and validation, ensuring accuracy and adherence to banking guidelines
- Fraud detection, prevention, or claims experience, or knowledge of banking/financial operations
- Strong analytical and problem-solving skills, with high attention to detail and accuracy
- Ability to navigate multiple systems and applications, including use of search tools to locate information efficiently
- Experience handling high-volume inbound and/or outbound calls in a production-driven environment
- Experience in retail banking operations
- Ability to manage a caseload independently while meeting timelines and performance expectations in a results-driven environment
- Experience supporting team prioritization and workflow management, including meeting deadlines and performance goals under pressure
- Strong customer service skills, including the ability to listen actively, gather information efficiently, and resolve complex issues
- Excellent verbal, written, and interpersonal communication skills
- Must be able to attend full duration of required training period
- This position is not eligible for Visa sponsorship
- Ability to work additional hours as needed
- Must work on-site at the location posted
- Ability to work nights, weekends, and/or holidays as needed or scheduled
- Paid Training: In-person training required. You must complete the full duration training period. Monday - Friday: 9am-6pm (CST)
- Work Schedule: Tuesday-Saturday 8:30am-5:00pm (CST)
- 4101 Wiseman Blvd, San Antonio, TX 78251
- Candidate must reside within a reasonable commute to the address listed in the posting but will have the option to work from home on a hybrid model schedule.
5 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 2+ years of customer service support experience
- Must be able to attend full duration of required training period
- Must be authorized to work without visa sponsorship
- Must work on-site at the posted location and reside within reasonable commute
- Ability to work additional hours, including nights, weekends, and/or holidays as scheduled
- Experience with New Account Fraud Originations (account opening risk identification and mitigation)
- Experience with check negotiability and validation
- Fraud detection, prevention, or claims experience, or knowledge of banking/financial operations
- Strong analytical and problem-solving skills with high attention to detail and accuracy
- Ability to navigate multiple systems and applications and use search tools efficiently
- Experience handling high-volume inbound and/or outbound calls in a production-driven environment
- Experience in retail banking operations
- Ability to manage a caseload independently while meeting timelines and performance expectations
- Experience supporting team prioritization and workflow management, meeting deadlines under pressure
- Strong customer service, verbal, written, and interpersonal communication skills
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day 1 with medical, dental, and vision, and includes mental health, prescription drugs, and preventive care often covered at 100% in-network. Well-being resources such as 24-hour clinical support and an Employee Assistance Program add to the breadth.
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Parental & Family Support — Paid parental leave provides up to 16 weeks for a primary caregiver (4 weeks for non-primary) alongside fertility benefits and up to a $35,000 lifetime reimbursement for adoption, surrogacy, and donor expenses. Backup child and adult care further supports family needs.
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Retirement Support — Retirement benefits feature a 401(k) with company matching contributions up to 6% of eligible pay. An employee stock purchase plan adds another avenue for long-term savings.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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