Senior Fraud Analyst

Senior Fraud Analyst

Location: Hybrid ways of working at our office in Wimbledon.

Salary: Competitive

Contract Type: Permanent

We’re excited to offer a fantastic opportunity for a Senior Fraud Analyst to join our Strategic Analytics team.

The Senior Fraud Analysts’ role is to identify, mitigate and prevent fraudulent claims, utilising data and insights.  

The role will require using advanced analytical tools to identify behavioural patterns that show high corelation to fraudulent behaviour. This will require working alongside various stakeholders to build out strategies to reduce the incidence of fraud and realise the benefits of the intervention.  In addition to designing fraud prevention initiatives, a key aspect of the role is to review customer outcome, to ensure genuine customers do not face excessive friction and negative experience. 

The role holder is someone who is used to working in a fast paced, agile team environment and can deliver against tight and evolving deadlines and priorities.  A motivated, curious and analytically minded person who enjoys driving positive change leveraging the power of data.

Experience of outlier detection and understanding of different fraud types, including first party and payment fraud is advantageous.  .

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Key Responsibilities:

• Own analytical projects which provide actionable insights and clear recommendations to identify customers who are showing fraudulent behaviour against D&G 

• Work closely with stakeholders and explain recommendations in a way that will engage stakeholders and influence strategic decisions within the fraud space 

• Utilise statistical analysis and techniques to automate the identification of customers 

• Stay abreast of emerging fraud trends and cutting-edge techniques to proactively detect and mitigate these threats 

• Utilise new data sources to enhance the identification of fraudulent customers 

• Monitor the outcome of the intervention and continuously improve the customer experience for genuine customers.  

• Report key metrics and provide performance updates to stakeholders 

• Inform targets and budget setting  

Knowledge and Expertise: 

• Proven experience of driving actions through analysis, within a previous analytical role. 

• High level of numerical accuracy and attention to detail 

• Ability to effectively collaborate with cross functional teams to ensure holistic fraud prevention and response 

• Strong delivery, results orientated 

• Strong stakeholder management skills 

• Understanding of advanced statistical techniques to develop propensity models.  

• Ability to explain complex analysis to non-technical colleagues clearly and with authority 

• Excellent written and verbal communication skills 

• Awareness of AI and ability to learn as new techniques are developed

Technical skills: 

• Proficient in a range of programming and statistical tools, for example, SQL, Python or R 

• Experience of data visualization skills such as Power Bi/Tableau 

• Advanced Microsoft Excel 

• Experience of Databricks would be advantageous 

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.