The Product Operations Lead owns the development, reliability, and continuous improvement of SuperDial’s AI agents in production.
This is a highly technical, hands-on role focused on agent behavior, scripting, debugging, and closing the loop between real-world performance and product improvement.
About the RoleSuperDial builds AI voice agents that automate complex healthcare revenue cycle workflows. This role owns how our agents perform in production. You will write and maintain agent workflows and scripts, debug issues using real call data and system logs, and build the tooling and QA processes that improve reliability over time.
You will:
Own agent workflows, scripts, and behavioral logic
Debug production issues using transcripts, recordings, logs, and system outputs
Use SQL to investigate data, identify patterns, and measure agent performance
Use Python to automate ops workflows, build internal tooling, and support QA
Partner with engineering to ship fixes quickly and safely
Build QA workflows, test cases, and guardrails to reduce repeat failures
You are technical, scrappy, and systematic. You like being close to production systems and you are comfortable diagnosing failures across data, tooling, and customer workflows. You can move fast without breaking things, and you take pride in building scalable systems from messy real-world inputs.
You have:
Experience in technical product ops, solutions engineering, or AI agent implementation
Strong debugging instincts and systems thinking
Strong SQL skills
Strong Python skills for automation and tooling
Comfort working with APIs, logs, and ambiguous customer edge cases
Clear written communication and high ownership
Who We Are:
SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team ensures seamless execution and continuous improvement across every customer touchpoint.
Compensation:
Base salary: $120,000–$150,000, depending on experience and skill set.
We also offer equity and benefits as part of our total compensation package.
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What We Do
SuperDial is a voice AI company automating the phone calls that drain time and money from healthcare operations. Its voice AI agents handle benefits verification, prior authorization, claims follow-up, credentialing, and other RCM workstreams, freeing up revenue cycle teams to focus on what matters. Customers include leading provider organizations, billing companies, and payers.
