About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
Job Description:
The Forward Deployed Engineering team at DevRev is responsible for architecting and building solutions that deliver the optimal experience for our customers. As customers progress through their DevRev journey, they may require complex integrations with enterprise systems, workflow automation, or custom enhancements to the platform.
As a Senior Forward Deployed Engineer, you will lead the design, development, and implementation of high-impact AI-driven solutions, integrations, and automations. You will collaborate closely with customers and internal teams to ensure seamless, robust, and scalable solutions, while mentoring junior engineers and influencing technical strategy.
Objectives:
- Lead the design, development, and implementation of integrations, automations, and customizations across DevRev and customers’ workflows.
- Utilize advanced AI techniques, including Generative AI, prompt engineering, and semantic search fine-tuning to solve complex customer problems.
- Conduct sophisticated data analysis, write advanced SQL queries, and create dashboards to drive strategic decisions.
- Proactively manage communication and feedback loops with all stakeholders, including customers, engineering, product, and customer success teams.
- Mentor junior engineers and contribute to team knowledge sharing and technical excellence.
- Explore and adopt new technologies to continuously improve platform capabilities and customer solutions.
Ideal Candidate Qualifications:
- Degree in Software Engineering or equivalent professional experience.
- Extensive hands-on coding experience in TypeScript/JavaScript, Python, APIs, Webhooks, and SQL.
- Strong experience with Generative AI, LLMs, vector databases, and data embeddings.
- Proven ability to design scalable, maintainable, and customer-focused solutions.
- Excellent communication skills in English, both written and verbal.
- Result-oriented, self-motivated, and comfortable in a fast-paced, global environment.
- Passion for solving challenging problems and driving high-impact solutions.
Nice to Have:
Experience with Golang, NodeJS, or other backend technologies.Prior experience in customer-facing solution engineering or consulting.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Skills Required
- Degree in Software Engineering or equivalent professional experience
- Extensive hands-on coding experience in TypeScript/JavaScript
- Extensive hands-on coding experience in Python
- Experience building and integrating with APIs and Webhooks
- Advanced SQL skills and ability to write complex queries and create dashboards
- Strong experience with Generative AI and LLMs
- Experience with vector databases and data embeddings
- Experience with prompt engineering and semantic search fine-tuning
- Proven ability to design scalable, maintainable, customer-focused solutions
- Excellent English communication skills, written and verbal
- Result-oriented, self-motivated, comfortable in fast-paced, global environments
- Experience with Golang, NodeJS, or other backend technologies
- Prior customer-facing solution engineering or consulting experience
What We Do
DevRev is a business software company that brings developers (dev) and customers (rev) together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design, and machine intelligence to empower devs to build, support, and grow their revs. In times of anemic NPS and high customer churn, DevRev strives to create the world's most customer-centric companies led by happy developers
